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giosg Blog

Why social media should be one of your service channels

Giosg Live Chat has now been integrated with WhatsApp

How to increase employee engagement with gamification

A simple chatbot solution - why you should use button bots!

Giosg Interaction Designer makes it easy for everyone to build and publish interactive content

Captivate and capture your online leads - why interactive content is the new king!

A partnership story by Moment Group

Tackling the application decline - how universities can boost conversions online

How to engage online shoppers in 2019 - without forgetting your brand

Top 4 reasons why your business should start using live chat

How active online engagement can increase sales for B2B companies

How expanding customer support channels can create more value for contact centres

How to increase conversion rate with simple real-time analytics and machine learning

How to avoid abandoned shopping carts?

New giosg logo and brand video - Business up front, party in the back

How to boost your eCommerce during December

How to tackle the Black Friday hangover

Building more business through digital partnering networks

Step up your live chat game for holiday season

Black Friday and eCommerce - learnings from 2017 and how to succeed this year

AI Trends of 2019 and Beyond

What happens on your website after dark?

5 impressive AI applications in use today - from cucumber sorting to emotion detection

AI, Data and Transparency - opening the lid of the algorithmic black box

Will AI-powered chat or chatbots replace human jobs and how far should self-service go?

How to get started with AI - as told by our AI expert

4 companies and 4 detailed examples of improved customer experience

How chat feedback improves service design

Customer experience through time- Where we are now and where we are headed

When AI met Website Design - Pairing up concepts to reduce your website’s bounce rate

Live chat as a part of a successful customer journey

Alexa, please find me the cheapest flight to Hawaii in September.

Beyond the brochure - Using tech to captivate potential students

Why use dynamic business goal approach - in football terms

Real Estate's Kodak moment

Why B2B companies need live chat

Conversational Marketing: The Era of Customer-Centric Conversations [4 reasons to use conversational marketing]

What is Artificial Intelligence ?

Smarketing and Customer Experience

A digital business model that takes customer experience to the next level

Mondays that feel like Fridays – starting the week smiling with Lyhty

giosg launches new and improved mobile chat

giosg helps your chatbot become more human

giosg & Netflix behaviour prediction model

Goal-oriented chatting is built on Goals, Rules and Reporting

Learning live chat best practices by doing – Case Finnish Centre for Pensions

GDPR- The Real Estate Special

How To Get Started With Chatbots

Recap from eCom & ShopTech expo: How AI-based targeting has helped Hobby Hall increase their online store's conversion rate [Speaker notes]

How we used AI to solve one of the most pressing daily needs: the coffee supply

If Insurance’s first six months with AI-powered chatbot Emma [Infographic]

How to engage with financial services customers whenever and wherever [How-To Guide]

UK Real Estate Online Engagement Study

How machine learning fuels conversion optimisation [White Paper]

Creating a high-performing relationship between a financial giant and a tech firm [Video]

How UK property giant Connells Group created a new revenue stream from its websites [Case Study]

How to utilise networking opportunities on your site - And bring in more business!

Banks no longer have to compromise between security and effective online tools

How to improve the efficiency of customer service? [Best practice]

How do chatbots work? – We got a chatbot developer to answer [Interview]

How to generate seller leads on property portals? - Ask the visitor

Why live chat outranks other support channels in customer experience

How a car dealer creates a lock-in on car portals to boosts lead generation [Case Study]

Why the chatbot hype will pay off this time

To outsource or not to outsource live chat support? Pros and cons of different options

How to serve better and sell more utilising visitor's shopping cart information

Naked experience - the banking disruption in my pocket by Petra Mengelt [Guest post]

What happens on your website after dark – i.e. how to maintain your service quality after hours?

[How to] create a Lead Call to people abandoning your form

Immo at Banking Horizon: Contextual services in digital environment [Speaker notes]

How banks can engage with customers and generate sales online

How Finnair managed to drop some of the traditional customer service channels [Case Study]

How to increase conversion rate efficiently with machine learning

How to use proactive chat to convert visitors into customers

How to increase your conversion rate using real-time analytics and machine learning tools? [Video]

Why CoBrowse is the super-tool for resolving online customer issues

How live chat surpassed other service channels with the most positive feedback [Case study]

[How to] use a coupon discount code to push hesitant visitors into purchase

[How-to] perform A/B testing on your website

How to push hesitant visitors into purchase

[How-to] Increase conversion rate by reminding of a free shipping

Why Shopping Cart Abandonment is Actually a Great Opportunity?

How to Fight Against Shopping Cart Abandonment? - 3 Steps to Follow

Why is personalization the future of E-commerce?

How real-time analytics can help you recognize hesitant buyers

Sales Strategy lays the foundation for effective chat sales

Introduction of a Sales-Focused Webchat