Chat is more than a support channel. Turn your visitors into happy customers more efficiently than ever with our all-in-one live chat platform.
Meet your customers in truly live chat conversations. Our platform is designed for efficiency as users are able to handle multiple simultaneous conversations in a clear interface with tools to make sales and support as easy as possible.
Our live chat comes with:
✔️ Platform with a multi-chatting UI
✔️ Flexible chat routing system
✔️ Chat qualification tools
✔️ Strong authentication integrations
✔️ Upselling tools
Take your live chat to the next level with real-time video and voice calls. Some cases are easier to handle via calls which makes the flexibility of having multiple channels a must. You can start with a text-based live chat and turn it into a video call when the need arises.
✔️ HD video calls
✔️ Screen sharing
✔️ Call routing
✔️ Click-to-call
Our live chat follows the highest data security standards. We have customers in banking, health care and other high-security industries and certifications to back up our commitment. With giosg, you can trust that your conversations remain between you and your customers.
✔️ GDPR compliant
✔️ ISO 27001 certified
✔️ Strong authentication integrations
✔️ giosg VAULT for data encryption
✔️ Consent management
✔️ Data stored in the EU
We have built multiple native integrations and partnered up with solution providers worldwide to make connecting giosg to your existing tech stack as easy and fast as possible.
With our groundbreaking integration tool, no integration is beyond us. If we don't have it, we will build it.
✔️ Salesforce
✔️ Genesys
✔️ HubSpot
✔️ Zendesk
✔️ WhatsApp
✔️ Messenger
and more
Automatically route chats to the right salesperson, team, or outsourcing partner based on visitor information or chat agent availability.
Connect WhatsApp and Messenger with giosg and turn them into effective sales channels with clear reporting and channel management.
30+ different targeting rules make sure you offer your service to the right visitors in a meaningful way on your website.
Our shopping cart integration enables your agents to see inside your visitors' cart so they can upsell, cross-sell, and give support efficiently.
Gain quick and timely insights into your live chat conversations, response times, lead conversions and sales in real-time.
Make sure your chat fits your website and your brand by easily customizing its look and feel from colors to icons and animations.
Yliopiston Apteekki (The University Pharmacy) is the biggest pharmacy in Finland. They are known for providing excellent customer experiences and leading the way with their digital customer service.
We have helped them grow their digital sales channels by 10x during our long partnership which has also seen their chat service becoming their most popular service channel.
