giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

How to create a customer service strategy for personalized customer service

Posted by Filip Nikoloski, on 24 May, 2023

In today's world, there's a heavy emphasis on how you deal with your clients and make them feel cared for. Given the immense influence of growing digital channels of communication, it is a must to kee...

Live chat eCommerce conversion: How can AI increase your online sales

Posted by Stevie Carpenter, on 17 May, 2023

Live chat is no longer just a channel for delivering quick customer support. With the help of AI, a live chat eCommerce conversion strategy can capture high-quality leads, engage customers at critical...

How to craft an effective eCommerce conversion rate strategy

Posted by Marcos Isaias, on 12 May, 2023

Do you want a quick hack to increase your conversion rates? There might not be one, but there are some simple steps to improve your E-commerce CTR.

The importance of lead qualification in the sales pipeline

Posted by Dan Martin, on 3 May, 2023

The sales process can be notoriously challenging. It involves constantly prospecting for new leads, determining the best way to reach out to them, and working to build relationships. It can be tough t...

AI Chatbot vs Rule-based Chatbot: Which is the smarter choice for your business?

Posted by Ida Sundstedt, on 28 April, 2023

It has hardly escaped anyone that artificial intelligence, or as it is shortened; AI, is a buzzword right now. There is a lot of information on the subject, and we have become accustomed to headlines ...

Tips for creating a successful omnichannel eCommerce strategy

Posted by Josef Mohamed, on 26 April, 2023

With the rise of eCommerce, providing customers with an omnichannel experience is becoming more and more important for businesses. According to recent studies, it's no surprise that 73% of customers p...

The benefits of upselling and cross-selling: 6 Techniques to Succeed

Posted by Anna McKenzie, on 12 April, 2023

With the evolution of modern markets and customer trends, upselling and cross-selling have picked up steam among retailers looking to hold on to existing customers while attracting new clientele.

6 Post-purchase strategies to secure customer loyalty

Posted by Austin Guanzon, on 5 April, 2023

So, you made a sale. Congrats! What you have to think about next is how to boost the post-purchase experience. Why? Because this will drive customer loyalty. Why's this important?

Unlocking the potential of omnichannel communication

Posted by Chris Hardy, on 5 April, 2023

For many businesses, providing customers with excellent support is key to achieving long-term success.