Success Stories

Hundreds of giosg customers across the globe are already creating meaningful interactions online - find out how they have gotten amazing results!

Staples enhances online store customer experience

Posted by, on 14 September, 2020

In 2020, Staples’ corporate strategy set out to develop their digital channels.  With outdated and inefficient systems that resulted in slow customer service, Staples aimed to take their eCommerce web...

Yliopiston Apteekki, a pioneer in digital customer service

Posted by, on 7 June, 2020

Yliopiston Apteekki (The University Pharmacy) is known for providing excellent customer service and is leading the way with their digital customer service. They provide personalised professional servi...

Asuntoyhtymä generates 300 new leads with a property portal bot

Posted by, on 7 June, 2020

Read Project Manager Essi Kiiveri’s story about how implementing a bot onto property portals has improved customer experience and helped generate an additional 100 leads per month. 

Finnish Centre for Pensions learns live chat best practice by doing

Posted by, on 7 June, 2020

Read the success story by Finnish Centre for Pension’s Virpi Rautiainen on how they achieved a 4+/5 live chat experience rating and how their own customer service agents are embracing the new channel....

Skanska doubles the number of prospective buyers for their apartments

Posted by, on 7 June, 2020

Learn how Skanska helps their customers in real-time and doubles the number of prospective buyers reaching out to them online.

Rittal UK receives a 10/10 rating from customers for their chat service

Posted by, on 13 October, 2020

Find out how Rittal UK Ltd improved their online customer service and website navigation with giosg Live Chat and Interaction Designer.

The seamless collaboration between YTK’s chatbot and giosg’s chat enhances customer experience

Posted by, on 7 June, 2020

Read YTK Marketing Manager Anne Rautu’s customer story, in her own words, on how YTK was able to improve customer experience and conversion rates by proactively delivering targeted messages to website...

VSP chose giosg as part of its contact center offering

Posted by, on 13 October, 2020

VSP (Vakka-Suomen Puhelin) provides companies with telecommunication, IT and contact center services nationwide. VSP needed a reliable chat partner to add to its contact center offering, which led to ...

Moment Group produces amazing numbers for their customers as a giosg Partner

Posted by, on 13 October, 2020

Moment Group offers a complete chat solution for their customers with 24/7 chat agents, Moment Makers. As a giosg resource partner, Moment Group provides the chat agents and giosg the chat platform to...