Success Stories

Hundreds of giosg customers across the globe are already creating meaningful interactions online - find out how they have gotten amazing results!

K-Caara Improves Customer Experience with Online Interactions

Posted by, on 19 February, 2021

Find out how K-Caara has achieved impressive results by transforming their customer experience and developing their customer communication with online interactions. 

Riddermark Bil makes purchasing cars online easy

Posted by, on 8 January, 2021

In 2020, as a natural part of the company's digitalisation, which was accelerated by the Covid-19 pandemic, an in-house sales department was started with 10 new sales people. In order to interact dire...

Suomalainen Kirjakauppa Launches a New Service Using a Chatbot

Posted by, on 22 February, 2021

Learn how Suomalainen Kirjakauppa used a chatbot to launch their new audiobook and ebook service!

Staples enhances online store customer experience

Posted by, on 14 September, 2020

In 2020, Staples’ corporate strategy set out to develop their digital channels.  With outdated and inefficient systems that resulted in slow customer service, Staples aimed to take their eCommerce web...

Yliopiston Apteekki, a pioneer in digital customer service

Posted by, on 7 June, 2020

Yliopiston Apteekki (The University Pharmacy) is known for providing excellent customer service and is leading the way with their digital customer service. They provide personalised professional servi...

Asuntoyhtymä Generates 300 New Leads with a Property Portal Bot

Posted by, on 22 February, 2021

Read Project Manager Essi Kiiveri’s story about how implementing a bot onto property portals has improved customer experience and helped generate an additional 100 leads per month. 

Finnish Centre for Pensions Gets 4+ Live Chat Experience Rating

Posted by, on 22 February, 2021

Read the success story by Finnish Centre for Pension’s Virpi Rautiainen on how they achieved a 4+/5 live chat experience rating and how their own customer service agents are embracing the new channel....

Skanska doubles the number of prospective buyers for their apartments

Posted by, on 7 June, 2020

Learn how Skanska helps their customers in real-time and doubles the number of prospective buyers reaching out to them online.

Rittal Gets 10/10 for Their Chat Service

Posted by, on 19 February, 2021

Find out how Rittal UK Ltd improved their online customer service and website navigation with giosg Live Chat and Interaction Designer.