Do you like to hear personal anecdotes with a side of witty commentary? Or maybe you prefer discussions about the day-to-day challenges and wins of the customer experience world?
Regardless of what your podcast type is, we got you.
In this list, we want to share our top 10 favorite customer experience podcasts to check out in 2024!
To help you pick your favorites, we’re breaking down the most important factors of each series. Here’s an overview of the criteria and things to look out for:
- Vibe check 😊: The vibe check is all about the podcast's unique style and tone. Whether it's a relaxed coffee chat or a high-energy strategy session, we've assessed how each podcast sets the tone for your customer experience journey.
- Guest gurus ⭐️: Are you curious about the VIPs in the customer experience world? Our guest gurus-criterion details the industry experts featured in each podcast.
Whether you’re looking to learn about shared experiences or inspiration from specific companies, this highlights the guests' expertise, giving you a sneak peek into what kind of insights to expect. - Engage-o-meter 🤝: Community is an important factor when we talk about sharing ideas! So the engage-o-meter is your guide to how well each podcast connects with its guests and audience.
- The golden ticket 🏆: I'll also share my favorite episodes of each series – the Golden Tickets of CX insights if you will.
This will also give you a starting point to see if the podcast is something you might enjoy!
Now that you’re familiar with our criteria, let's dive into the list and explore which podcasts stand out in each category.
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To kick things off, I'd like to introduce you to our very own podcast, inspired by the other great shows we've listed here!
giosg Digital Customer Experience
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Crafted for the true (yet fun) professionals, the vibe of the Digital Customer Experience Podcast by Giosg resonates with a perfect balance of informative discussions and approachable vibes.
We want to make each episode feel like a friendly catch-up session, with a mix of unique personal stories and genuine insights from industry leaders.
Note that this is not just your regular audio podcast experience – it’s a video podcast too! You have the option to watch the episodes live or catch the recording the next day.
And for those of you who prefer the audio format, we also post every episode on Spotify.
Guest gurus
Giosg's guest lineup is very impressive. Here are just a few examples of thought leaders we've hosted in 2023:
- Head of Digital at Three Ireland
- Country Director of Pfizer Sweden
- Head of Ecommerce at Telia
Our podcast welcomes key players in digital customer experiences across industries like telecom, pharma, and automotive. While our speakers are experts in their fields, their insights are applicable across the board.
Engage-o-meter
We love actively collaborating with our LinkedIn community and extending the conversation beyond the podcast episodes.
Your engagement and thoughts matter, and we make sure to keep up an inspiring community full of insightful discussions and ideas 😊
The golden ticket
New episodes
You can tune in every Wednesday for the weekly livestream, and catch the full episode recordings published on all your favorite channels every Thursday. You can stay in the loop about the upcoming guests and episodes on our LinkedIn page!
Top 10 CX podcasts
1. Doing Customer Experience Right with Stacy Sherman
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Vibe check
Doing Customer Experience Right is all about actionable tips on customer service and branding strategies. In each episode, Stacy hosts conversations with renowned authors, startup leaders, and CEOs. You can even spot her as a guest on other radio and podcast shows!
Like the previous one, her style is very friendly and conversational, packed with inspirational and unique stories – and that is exactly what we love about Stacy’s podcast!
Each discussion is unique to the matter and the expert at hand.
Guest gurus
The best way to describe the guest lineup at Doing Customer Experience Right is that there is something for everyone.
One thing that stands out is her lineup of esteemed authors. This means that naturally, there are many resources and other noteworthy people for you to check out to keep the discussion going.
Engage-o-meter
If you’re looking to connect with like-minded people and share your thoughts, this is one to follow.
The host, Stacy herself, is very active in discussions on LinkedIn and collaborating with others.
Also with her impressive track record and 100+ published episodes, there are plenty of ones to pick from and binge-listen!
The golden ticket
New episodes
Weekly on Mondays.
2. Experience Action
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Vibe check
Experience Action has a unique style that sets it apart from the first two. Here's why we're excited to include this podcast within our top 3 favorites.
Jeannie, the host, dedicates each bite-sized episode to addressing questions that her audience has submitted to her via voice messages. These dive into some of the common trends and challenges that businesses face daily.
In terms of content, Experience Action mainly focuses on Jeannie's expertise in improving employee and customer relationships.
What adds a fun touch to this podcast is that she incorporates fitting voice clips from some popular shows in each episode. Keep an ear out for these snippets when tuning in to her episodes – they add an extra layer of enjoyment to the listening experience!
Guest gurus
Unlike many other podcasts in this list, Jeannie has a very unique approach by including her actual listeners as her “guest speakers”. This is a very nice touch and sets her apart.
Engage-o-meter
As we see in her active follower base that submits the weekly questions, Jeannie has a very engaged community with whom she interacts in her episodes as well as on LinkedIn.
Jeannie has even earned a badge as a Top Thought Leadership Voice on LinkedIn, which is great news for those who want to hear more of her insights outside the podcast.
The golden ticket
New episodes
Weekly on Tuesdays.
3. Glassix Spotlight
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Vibe check
Glassix Spotlight podcast is made for true professionals and individuals who are looking for in-depth, long-form content rather than quick answers to isolated questions.
Each episode takes a deep dive into the different CX strategies while touching also on topics like the human touch in automation and AI.
Guest gurus
Just in their first 10+ episodes, the podcast has featured multiple guests sharing their diverse perspectives on these topics. Hosted by Ran Yosef, Glassix's VP of Marketing, this series is welcoming esteemed guests, including founders, CEOs, and key strategy developers.
Each guest surely has the experience to back up their advice!
Engage-o-meter
The podcast host Ran Yosef is active in connecting with his network in sharing his insights and thoughts with others. He's even earned a badge for Top Marketing Operations Voice thanks to his contributions to collaborative articles.
Why not add him to your following list? He’s your ticket to staying in the loop on the latest podcast updates!
The golden ticket
New episodes
Weekly on Thursdays.
4. CX Insider
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Vibe check
We love the infectious energy and charming accents that the people over at CX Insider bring to the table.
Their podcast is tailored for the more laid-back professionals looking to improve their CX expertise. Each episode tells its own story and delivers on the CX Insider motto of “Les corporate, more fun”.
You can catch their episodes on all major audio platforms, but for the ultimate experience, head over to their YouTube channel. There, you can feel the ambiance of their cozy sofa setup, adding an extra layer and visual appeal to their engaging content.
Guest gurus
The CX Insider hosts; Octavia, Marcell, Creg, Alex, and Adam dive into a range of topics from customer service to the metaverse, with guests from many different industries
For example, they have hosted some experts in automotive, retail, and banking with people from companies like Volvo, Santander, and Hotel Chocolat.
Engage-o-meter
The CX Insider has built a great wholesome community!
Whether it’s on LinkedIn or TikTok, they cater their insights to all your favorite platforms and in nice short doses.
If you’re feeling like sitting down for some professional tips and discussions – check the CX Insider LinkedIn or Spotify. But if you need a quick pick-me-up and a laugh with a nice mix of CX insights, scroll through their TikTok or YouTube shorts.
This might be a particularly great fit for you who feel at home watching YouTube videos, jumping to the comment sections, and joining their 600+ subscribers.
The golden ticket
New episodes
Published bi-weekly.
5. CXChronicles Podcast
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Vibe check
For those who prioritize the voice of the hosts, it needs to be pleasant and engaging.
If you fall into this category, you'll be happy to know that Adrian Brady-Cesana, the host of CXChronicles, has that deep, distinct car-advertisement-like voice.
As you listen to his charming voice along with the show's catchy intro music, you can comfortably get ready to dive into insightful CX education.
The podcast itself focuses on the personal stories of customer-focused business leaders, shedding light on their strategies for tackling and optimizing the Four CX Pillars: Team, Tools, Process, and Feedback within their businesses.
Guest gurus
Their guest lineup often features some CX expert founders and CEOs who share their own experiences and strategies.
This podcast is a good resource for any fellow business owner looking for relatable stories, experiences, and insights. It also offers a lot of information for those in search of new strategies to improve their CX.
Engage-o-meter
You can learn more about Adrian, the podcast host, and dive deeper into his CX journey by visiting his LinkedIn profile.
He's not only the voice behind the podcast but also a featured speaker on other podcasts and events. If you're looking for a positivity boost in your daily routine, his LinkedIn presence is worth exploring.
The golden ticket
It's worth noting that the podcast episodes have a slightly longer duration, typically from 40 to 50 minutes. If you appreciate long-form content and this aligns perfectly with your office commute, then this podcast is for you!
If you prefer shorter snippets instead, you can check out the CXChronicles YouTube channel where they post shorts with some of the key points and insightful quotes from each episode.
New episodes
Weekly.
6. CX Decoded
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Vibe check
The CX Decoded specializes in the digital aspects of customer experiences and marketing, with a specific focus on areas such as data management, customer touchpoints, and AI. They also touch on topics related to employee experiences (EX).
The episodes are enjoyable to follow, as they offer a blend of water-cooler chat vibes and professional tips on effectively tackling everyday challenges in practice.
Plus we love their energy and the way they interact with their guests!
Guest gurus
CX Decoded is known for hosting engaging and insightful discussions between the hosts, Rich Hein, Dom Nicastro, and Michelle Hawley, and their monthly guests.
These guests come from many great companies, with each sharing their expertise from their industries. Just as an example, they've hosted industry professionals from Capital One and Comcast.
Great hosts together with fascinating guests make sure each conversation is lively and dynamic!
Engage-o-meter
In addition to the podcast, the people behind CX Decoded, and CMSWire, actively share a range of resources and information across their channels.
So if you’re looking for other media and content formats to consume, this one might be worth checking out! From webinars and conferences to online articles and research reports, they have it all.
The golden ticket
New episodes
Published semi-monthly.
7. CX Files
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Vibe check
CX Files is a blend of pro insights and cutting-edge education. It’s a particularly great resource for all of you who enjoy hearing the latest CX tech trends.
The host, Mark Hillary together with his guests breaks down the important developments in the CX field, diving in into different technologies like AI, data, and video.
What sets this podcast apart is its inclusion of guests and discussions on global challenges and experiences!
The episodes also range from general strategy discussions to particular topics on a certain topic and industry, so you can pick what interests you.
Guest gurus
As mentioned, their featured guests include some global CX thought leaders.
Some examples are Peter Klayman, the VP of Strategy at Bottle Rocket Studios, and Caskey Ndaba, the Executive Head at Momentum Metropolitan Insurance Africa.
So If you're serious about CX's success in your industry and at a global level, this podcast might just be your secret weapon!
Engage-o-meter
Mark’s knowledge doesn’t end at the podcast episodes.
Beyond the mic, he's diving into CX and many other topics and starting up conversations on his LinkedIn. So, after tuning in to his podcast, don't miss out on the opportunity to continue the chat and keep learning.
This offers his audience a great place to really engage and take the podcast experience further 💬
The golden ticket
New episodes
Weekly on Thursdays.
8. Navigating the Customer Experience
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Vibe check
Yanique Grant, the incredibly personable host of the Navigating the Customer Experience podcast, dives into a range of interesting and timely topics in her diverse and engaging podcast episodes.
Yanique’s hosting style allows her listeners to easily select episodes on topics they’re interested in without sifting through long episodes on a wide range of subject matters.
This podcast is all about people who speak based on their experiences and offer practical discussions, which makes this a great podcast for practitioners interested in improving their customer experience.
Guest gurus
Yanique's guest lineup features entrepreneurs with expertise across different technologies, leadership, customer service strategies, and practices for overall business growth.
For example, she has hosted Matt Abrahams, the author of the book Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot and Tedx speaker John Livesay known for his talk “Be The Lifeguard of Your Own Life!”.
Engage-o-meter
To stay up to date on new episodes, feel free to connect with Yanique on LinkedIn and check out her website.
While this podcast may not be the go-to for an active community of like-minded podcast listeners, if you appreciate podcasts for their valuable and engaging discussions, this one is definitely worth a listen!
The golden ticket
Fun fact: As of earlier in 2023, Yanique’s podcast has hit 200 episodes!
New episodes
Weekly on Tuesdays.
9. The CX Cast
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Vibe check
This podcast is made for the analysts and research enthusiasts among you.
Forrester's CX Cast is your go-to audio resource for facts and research-based insights into customer experiences.
This in particular stands out from the list in their approach. Instead of hosting weekly guests, the majority of their episodes focus on Forrester analysts' discussions about current CX news as well as their own research findings.
Guest gurus
Occasionally, the podcast also hosts CX professionals who share their tips and tricks for managing challenges within their organizations.
You can spot the episodes featuring special guests by keeping an eye out for episodes titled “practitioner stories”!
Amongst the list of their impressive guests are:
- Gail Russell, the Global Head of Customer Experience at HSBC
- Phil Bonhard, Head of Experience Design for Homes and Mortgages at Lloyds Banking Group
- and Craig Paterson, Head of CX and Digital Transformation at the energy company Avangrid.
Engage-o-meter
Forrester shares weekly snippets of their latest episodes on their LinkedIn page. These offer a great place to share their thoughts and questions for the most engaged listeners!
Their LinkedIn page overall is very active which means there are plenty of resources and event updates for you to check out.
But if you’re looking for podcast-specific content, you might want to stick to their other channels like Apple podcasts or Spotify.
The golden ticket
New episodes
Weekly on Tuesdays.
10. The CX Leader
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Vibe check
Calling all business leaders – this one's for you.
This podcast is hosted by Steve Walker, the CEO and Chairman of Walker Information. What we in particular appreciate about this podcast is its sharp understanding of its audience.
Earlier in 2023, the CX Leader Podcast started doing dedicated episodes called “Quick Tips Minicast” for the busy bees out there. These are short 5-10 minute how-to episodes hosted by experts from Walker, all about running your experience management (XM) program.
Even in the regular episodes, we love the level of detail and information that Steve and his guests share, as well as the conversational tone that is easy and pleasant to follow!
It genuinely sounds like a conversation among experts who have been friends for a long time.
Guest gurus
This podcast is filled with insights from people with years of experience in creating some of the winning strategies.
For example, in one of my favorite episodes, Steve hosted Nathan Bobay, Director for Consumer Service at Delta Faucets.
Other notable guests have been Nikhil Nadiminti, Senior Program Manager at ISG for Worldwide Customer Experience at Lenovo, and Topher Mitchell, Manager of the Value Advisory Group at Qualtrics.
Plus, at the end of each episode, Steve asks his signature question about the guests’ number one practical takeaway values for the listeners.
Free ready-to-apply tips from industry experts? Talk about ending things on a high!
Engage-o-meter
This one is another podcast that is made for podcast listeners.
Each episode is packed with valuable information without the unnecessary chitchat. This makes sure that you can engage yourself in the topic and discussion itself.
Sometimes that’s just what you need.
While it may have a somewhat limited community presence compared to other podcasts on the list, this one stands out in how it actively engages its audience within each episode.
The golden ticket
New episodes
Weekly on Tuesdays.
There you go!
A full list of the top 10 customer experience podcasts in 2024. Hope this was helpful.
Ready to start listening? Head over to the giosg Digital Customer Experience Podcast on Spotify and check out the latest episodes.
To stay up to date with the latest podcast updates, make sure to also follow us on LinkedIn 😊👇