Here's What You Need to Know About Omnichannel HCP Engagement in 2024

Effectively engaging healthcare professionals (HCPs) requires a comprehensive approach that continues throughout communication channels.

This is why, 98% of pharmaceutical executives emphasize the importance of implementing an omnichannel strategy for their organization.

omnichannel hcp engagement

This approach, known as omnichannel HCP engagement, integrates different channels to create a personalized and unified experience. And there is no doubt that it’s extremely timely in the pharmaceutical industry.

In this article, we explore the benefits of omnichannel HCP engagement, address the related challenges, and provide actionable tips for success:

What is omnichannel HCP engagement?
Omnichannel vs multiichannel HCP engagement
5 best practices for 2024
Importance of data
How to get started?

What is omnichannel HCP engagement?

Omnichannel HCP engagement in pharma is a comprehensive approach that integrates multiple communication channels, both digital and offline, to create a seamless and personalized experience for HCPs.

benefits of omnichannel hcp egagement

It involves strategically coordinating and delivering consistent and personalised messaging, content, and experiences across various touchpoints to engage HCPs in a meaningful and effective way.

Benefits of omnichannel HCP engagement

The goal of omnichannel is to provide HCPs with a cohesive and tailored journey, ensuring that they receive the right information, through the right channels, at the right time.

In fact, 88% of HCPs say they’d be twice as likely to meet with a sales representative if they’ve had a positive interaction with them. And for 35%, that positive interaction would make them more likely to meet with other representatives from the company.

But this might already sound familiar. And by this point you might have a question: how does this approach differ from multichannel engagement?

Difference between multichannel and omnichannel HCP engagement

So unlike multichannel approaches, which involve utilizing multiple channels independently, omnichannel takes a more holistic approach.

Difference between multichannel and omnichannel

While multichannel engagement may involve using different channels simultaneously, they often operate in silos, without so much integration and consistency. Whereas, omnichannel engagement emphasizes seamless integration and synchronisation across channels.

Omnichannel aims to create a unified experience where HCPs can transition seamlessly between channels, with consistent messaging and personalized touch at every touchpoint.

To show you how this looks like, let's go over some of the most recent developments in omnichannel HCP engagement and how companies today are making the most of it.

Top 5 Omnichannel HCP engagement best practices in 2024

But to effectively foster these positive connections and to implement an omnichannel HCP engagement strategy, it is crucial to consider and understand the current best practices:

1. Comprehensive channel mix

A successful omnichannel approach requires a thoughtful selection and integration of various communication channels.

omnichannel channel mix

And by utilizing a comprehensive channel mix, you can reach HCPs through their preferred touchpoints, resulting in wider coverage and increased virtual and in-person engagement opportunities.

Did you know that 96% of HCPs consider websites as the number one source of information in clinical practice

While for many pharma companies, their websites are seen only as their 4th most important channel. This really highlights the importance of meeting your audience on their preferred channel.

2. Seamless integration

One of the core components here is ensuring seamless integration across all these channels.

HCPs should experience consistent messaging and cohesive user experience, regardless of the channel they’re using – regardless if it's about traditional or digital engagement.

3. Personalization and tailored content

Tailoring content based on HCP preferences and needs is a crucial part of omnichannel success.


"Pharma companies should focus on bringing value to HCPs, and how to help them do what they do best."

Christian Lelo, giosg Customer Engagement Manager


Personalization can involve customizing messaging for each user, providing targeted educational resources, or offering specific product information based on an HCP's speciality or area of interest.

Tailored content enhances engagement by showing you have a deep understanding of the HCPs' unique requirements.

Some of the best edetailing software out there can really help you do this in an effective and innovative way!

4. Data-driven insights

This is the part that in practice makes sure that the content you distribute is relevant, timely, and valuable to each individual.

By leveraging data insights and analytics, healthcare organizations can segment HCPs and deliver personalized messaging.

So make sure to invest in a HCP engagement platform that allows you to collect useful data and report it effectively.

5. Continuous optimization and adaptation

Omnichannel HCP engagement is not a one-time thing but an ongoing process. So you should consistently evaluate and optimize your strategies based on feedback, metrics, and industry trends.

Leveraging data for effective HCP engagement

Data plays a crucial role in optimizing your HCP marketing across channels.

By collecting and analyzing data related to HCP preferences, behaviours, and interactions, you can really gain valuable insights to optimize your communication and content delivery.

ai in pharma

Wrapping up

In conclusion, understanding and demystifying the state of omnichannel HCP engagement in 2023 is crucial for pharmaceutical companies aiming to establish meaningful connections with healthcare professionals. By embracing the key insights shared in this blog, you can begin to navigate the complex digital landscape with a bit more confidence.

And if you want to read more about omnichannel hcp engagement and how the world’s leading companies are leveraging this approach, check out our omnichannel HCP engagement webinar recap.

Where to start?

To get started on your omnichannel journey, get in touch with our experts to discuss how giosg can help you engage with HCPs more effectively.

Connect with us and let us show you how it works – and don't forget to check out our latest guide! 😊



HCP engagement