10 Pro Tips to Increase Automotive Lead Generation and Sales

Are you seeking the best tips to boost your automotive lead generation and sales? You came to the right place!

Nowadays, everything gets done online, and shoppers prefer it that way. So car dealership lead generation needs to kick off on your website using the right tools.

Just think about it!

With the right targeting and car dealership-focused digital marketing for lead generation, you can influence customers and have them in your showroom the next day.

Lucky for you, I have gathered the top 10 lead generation for car dealerships that work!

car dealership lead generation guide

Here are 10 tips to help you increase car dealership sales:

1. Live Chat for high-quality leads
2. Voice and video call chat for car dealerships
3. Chatbot for car dealerships
4. Multi-step forms to capture vehicle sales leads
5. Follow up quickly with car buyer leads
6. Sell cars through video
7. Optimise for mobile
8. Personalise and target messages
9. Use social media for auto leads
10. Monitor real-time analytics

1. Live Chat for high-quality leads

Live chat is one of the best automotive lead-generation tools. It should be seen and used as a lead generation strategy that generates free car leads for salespeople.

Apart from being great customer support where a potential customer can resolve all their questions with agents. It is also a great tool where mechanics can have live chat with customers and solve their problems, generating a feeling of loyalty.

Live chat has several features to help your car dealership generate qualified automotive leads. By selecting targeting rules for which actions trigger your live chat, you can save your resources by focusing your live conversations on the highest-value leads.

A common automotive lead generation example would be: 
Targeting website visitors who have visited the same car's product page 2 or more times, with an automated live chat welcome message “Need help finding your dream car?"

live chat for car dealerships

PSST rules like these are easy to customize for your website. Check out our lead generation software for car dealerships. Book a free demo today!

This is helpful because sometimes people want to speak with a salesperson fast and solve their questions, without having to call anyone.

Encouraging an interested buyer to engage in live chat can increase your auto lead capture, and move them through the automotive sales funnel quickly.

Car salespeople at K-Caara, one of the largest auto resellers in Finland, closed on over 250 car sales leads by going online with live chat.

2. Voice and video call chat for car dealerships

Since buying a car is a major purchasing decision, some buyers may still want to hear the salesperson’s voice or even have a live video viewing of the car they are eyeing.

With live chat features like voice or video calls, you can give your automotive sales prospects a sense of familiarity and confidence for their buying experience on the spot.

And this is how you generate car sales leads and convert! You need to make everything easier for your potential customers. 

An additional bonus of live chat is that you can transform a web chat into a voice or video simply within the same chat window.

video call for car dealerships

Video call live chat for online leads for car dealers brings you as close to an in-house showroom experience as possible.

With video chat, interested car buyers can have peace of mind when they:

  • See the salesperson’s face and build rapport
  • View the car in real-time
  • Ask and test specific features of the car


A regular voice call is another great option with live chat because there’s no drawn-out waiting needed. This way car sales agents can capture the prospects’ interest while they are online and engaged.

The website visitor can also initiate an instant call to the sales agent they are messaging via live chat.

3. Chatbot for car dealerships 

If you are wondering what is online auto lead generation? And, how do I find online auto leads? Chatbots are a great example of it!

Chatbots are one of the best auto industry lead strategies that will guide your website’s visitors through the auto sales funnel without using an actual car agent’s resources.

Chatbot messages are automated with button-based options for the prospect to interact with. So, chatbots are the perfect solution for when the showroom lights are off and your salespeople aren’t around to man the live chat portal.

Automated chatbot messages can be triggered proactively and anticipate the website visitor’s needs before they take any action.

This type of automation does well with timed pop-ups. These chatbots can guide the visitor to your most popular site pages, new deals you may have, or FAQ page.

chatbots for car dealerships

Here are a few easy automated chatbot messages for lead generation for auto dealerships to have on their website:

  • “Hey! What type of car are you looking for?”
  • “Welcome! Are you looking to browse, sell, buy, or book a maintenance appointment?
  • “Have a few questions? We’ve answered common questions here!”

These types of messages should pop up within 3-10 seconds of the visitor landing on your page.

4. Multi-step forms to capture car sales leads

Multi-step forms are another help dealerships sell more cars online by collecting the data you need without overwhelming the prospect.  Effective lead generation in the automotive sector.

The beauty of multi-step forms is that they increase engagement by guiding the visitor to click through the different questions in bite-sized chunks.

You can collect the most important information first, and then continue to collect more qualifying data.

What often happens with one long, static form, is that the visitor is deterred away just by looking at the length of this form, or because there are questions on the form they don’t know right away.

Multi-step forms are highly customizable, from formatting different shapes and sizes to timing the pop-up. Multi-step forms are a simple and interactive-friendly way to capture more leads for car dealerships online.

multi-step form for car dealerships

5. Follow up quickly with car buyer leads

Car buyers are likely to browse 4.2 different websites during the purchase process, so it’s important to capture your leads before they go cold and move on to the next website.

Car dealerships unfortunately have a reputation for slow follow-up. Slow as in a 3-5 hour response time to internet leads when it only takes 5 minutes for those leads to go cold and lose interest.

So, even though you may have lead generation tools in place to convert high-value leads, you cannot neglect to follow up with them almost instantly.

Use these ideas on how to speed up lead follow-up for car sales agents:

  • Send instant push notifications to mobile for contact submissions
  • Connect your automated chatbots to real-time live chat & video call
  • Integrate messaging with your social media channels
  • Access complete chat history on mobile

Car sales agents at Riddermark BIL, one of Sweden’s largest car dealers, sold over 30 cars via live chat per month by connecting their chatbots to live chat.


live chat for car dealerships success story

Get started with live chat today!

6. Sell cars through video

Interested car buyers have no trouble finding information and many car options when shopping.

What car buyers do struggle with is making a connection with any given dealership just based on their car listings.

In addition to providing real-time video chat and voice call options, on-demand videos or digital showrooms add an extra level of trust for your shop. Adding a video to your landing page can increase your lead conversion in automotive by up to 80%.

What type of video content can you use to drive car dealership sales on your website?

  • Testimonials from happy customer
  • Short interviews with salespeople
  • Featured Car of the Month virtual test drive
  • How-to video on how to use car accessories

If you also publish these types of videos to your brand’s YouTube channel, you are also improving your SEO.

car video content on website

7. Optimize your car dealership website for mobile

Optimizing your website for mobile is more important today in car sales than ever before.

Customers spend more time on their phones than on any other device and are getting more comfortable with making purchases online.

85% of customers believe that a company’s website should be just as good or better when viewed on a mobile device compared to viewing it on a desktop.

car website mobile optimisation
With this in mind, you’ll need to make sure that your forms, live chat, and chatbots are easily accessible on mobile when visitors are browsing for their next car.

8. Personalise and target messages on your automotive website

Just like you know exactly what type of car is the best fit for someone based on what they’ve told you, your website can also deliver the best message to someone based on their website behaviour.

You can trigger personalized messages based on a website visitor’s device, traffic source, or many other variables.

If they are coming from a social media campaign, you can make sure your messaging on your chatbots reflects the conversational tone of social media.

If they are visiting from an email newsletter, you can make sure the message prompt is warmer than it would be for someone’s first time visiting the site.

rules for car dealership chatbot

Remember, personalized messages should also be casual.

​​ALD Automotive, a leader of vehicle leasing in Europe, increased their customer contacts by a factor of 15 with giosg live chat.

They found that fast and informal communication was more beneficial than their previous static contact forms.

9. Use Social Media for Auto Leads

We know people are glued to their phones and scrolling on social media more often than not. That is why this is a great channel to create inbound leads for the auto industry.

If you need another social media usage statistic, just know around 57% of the population is active monthly on social media channels. The automotive industry can use this to its advantage.

There are a few places car dealerships can engage with prospective customers on social media:

  • Promote cars on Facebook Marketplace
  • Use sponsored listings across social media
  • Post to social channels about new cars, events, or automotive industry news
  •  Operate online advertising for car sales on Facebook or Instagram
  • Use Facebook Messenger or WhatsApp for business to communicate with your customers on a platform they use often

social media platforms for car dealerships

10. Monitor real-time analytics

You shouldn’t only adopt lead generation tools and then wait and see what happens naturally. It’s important to monitor the analytics and adjust your automotive business growth strategies when necessary.

Here are just a few examples of data to analyze for an online car dealership:

  • Number of live chats
  • Number of visits
  • Traffic sources
  • Average response times
  • Sales reporting

real-time analytics for car dealerships

Analyzing these data points will give you insight into how to optimize your bots further. Whether you want to filter through more leads or improve your customer service, this data will also help you in A/B testing.

When you use lead generation tools, like chatbots or live chat, it's crucial to have access to several built-in reporting features.


That is all for today! From auto lead tracking to content marketing for auto leads. Implementing any of these 10 automotive lead-generation tips will help drive more sales to your auto dealership.

Attracting leads in automotive efficiently and more frequently increases the chances of lead conversion in automotive. 

Ready to boost your lead generation process for your car dealership?

Book a demo with our automotive experts today!


Lead generation