Customer
Success Stories

Hundreds of giosg customers across the globe are already creating meaningful interactions online - find out how they have gotten amazing results!

DNA Automates 33% of Chat Conversations With a Button Chatbot

Discover how DNA automated their chat conversations with a chatbot and improved their employee satisfaction by reducing the workload!

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Danske Bank Acquires Customers Across an Online Partner Network

Danske Bank has been utilising the giosg network possibilities which allows the sales and customer service team to interact with customers 'whenever, wherever' outside of their own website.

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Yliopiston Apteekki Uses giosg Live Chat to Grow Digital Sales by 10X

Yliopiston Apteekki (The University Pharmacy) is known for providing excellent customer service and is leading the way with their digital customer service. They provide personalised professional servi...

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K-Caara Transform Their Customer Experience With Online Interactions

Find out how K-Caara has achieved impressive results by transforming their customer experience and developing their customer communication with online interactions. 

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ALD Automotive Scales Customer Services by 15X

ALD Automotive introduces a responsive customer communication channel in the form of live chat and scales customer communication by a factor of fifteen!

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Connells Increases Conversion Rate by 22% with giosg Live Chat

Learn how we managed to take Connells Group’s live chat conversion rates from 8% to 30% with our powerful software tools.

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Riddermark Bil Makes Purchasing Cars Online Easy

In 2020, as a natural part of the company's digitalisation, which was accelerated by the Covid-19 pandemic, an in-house sales department was started with 10 new sales people. In order to interact dire...

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Suomalainen Kirjakauppa Launches a New Service Using a Chatbot

Learn how Suomalainen Kirjakauppa used a chatbot to launch their new audiobook and ebook service!

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Staples Enhances Customer Experience and Website Navigation

In 2020, Staples’ corporate strategy set out to develop their digital channels.  With outdated and inefficient systems that resulted in slow customer service, Staples aimed to take their eCommerce web...

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S-Bank Increases Conversion Rate by 6X with Interactive Pop-ups

Find out how S-Bank enhanced its customer service with giosg Live Chat, interactive pop-ups and a chatbot, and at best, got six times better conversion rates than before with interactive content!

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Asuntoyhtymä Generates 300 New Leads with a Property Portal Bot

Read Project Manager Essi Kiiveri’s story about how implementing a bot onto property portals has improved customer experience and helped generate an additional 100 leads per month. 

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Finnish Centre for Pensions Gets 4+ Live Chat Experience Rating

Read the success story by Finnish Centre for Pension’s Virpi Rautiainen on how they achieved a 4+/5 live chat experience rating and how their own customer service agents are embracing the new channel....

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Skanska Doubles the Number of Prospective Home Buyers

Learn how Skanska helps their customers in real-time and doubles the number of prospective home buyers reaching out to them online.

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Rittal Gets 10/10 for Their Chat Service

Find out how Rittal UK Ltd improved their online customer service and website navigation with giosg Live Chat and Interaction Designer.

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YTK's Live Chat and Chatbot Enhance Customer Experience

Read YTK Marketing Manager Anne Rautu’s customer story, in her own words, on how YTK was able to improve customer experience and conversion rates by proactively delivering targeted messages to website...

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VSP Integrates giosg With Their Contact Centre Solution

VSP (Vakka-Suomen Puhelin) needed a reliable chat partner to add to it's contact centre offering, which led to the launch of a partnership between giosg and VSP. Two years of cooperation have resulted...

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Moment Group Helps Their Clients Convert 40% More Sales Leads

Moment Group offers a complete chat solution for their customers with 24/7 chat agents, Moment Makers. As a resource partner, giosg provides Moment Group with an efficient chat platform for their agen...

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Medialuotsi Generates 50% of All Their Inbound Sales Leads With giosg

Medialuotsi has already been a giosg reseller partner for several years. Giosg solutions complement Medialuotsi’s other offerings and often act as a great door opener for booking customer meetings. In...

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JOHNS&CO Converts 54% of Chat Conversations into Leads

Learn how London’s fastest-growing estate agency JOHNS&CO improves conversion with giosg Live Chat converting 54% of all incoming chats into leads. 

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K-Caara Closes Over 250 Car Sales by Taking Sales Agents Online

In 2013, K-Caara wanted to find a solution that would allow them to enhance their online customer experience and convert website visitors browsing for cars or car maintenance services into sales leads...

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West Herts College Uses giosg Live Chat to Improve Efficiency

Discover how West Herts College increased the number of incoming applications and customer support efficiency by implementing a new support channel with giosg Live Chat. 

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Neste Uses giosg Live Chat to Support Customers Online

Neste believes that the demand for digital services will continue to grow in their business area and wanted to get a head start in their digitalisation process.

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Fonecta Increases Year-On-Year Growth by 5X with Live Chat

Already being a prominent outsourcing partner for customer service calls, Fonecta wanted to scale up their business by adding live chat to their channel mix. 

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YIT Converts Home Buyer Leads With giosg's Proactive Sales Chat

Construction company YIT managed to convert 3% of visitors of live chat into home buyers within 2 months from their first chat - read the complete success story!

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Tallink Silja Increase Order Value by 30% With giosg Live Chat

Read how we helped Tallink Silja to double their website conversion and how live chat increased the average order value by 30%.

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The University of Derby Uses Live Chat to Interact with Students

Discover how The University of Derby Online Learning (UDOL) used our high-end live chat function to revolutionise their way of communicating with prospective students.

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Finnair Takes Off With Chat-Centred Customer Service

Find out how we helped Finnair prime their live chat function for takeoff, and permanently transcended the limits of its legacy systems in the process.

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