Customer
Success Stories

Hundreds of giosg customers across the globe are already creating meaningful interactions online - find out how they have gotten amazing results!

Staples enhances online store customer experience

In 2020, Staples’ corporate strategy set out to develop their digital channels.  With outdated and inefficient systems that resulted in slow customer service, Staples aimed to take their eCommerce web...

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Yliopiston Apteekki, a pioneer in digital customer service

Yliopiston Apteekki (The University Pharmacy) is known for providing excellent customer service and is leading the way with their digital customer service. They provide personalised professional servi...

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Asuntoyhtymä generates 300 new leads with a property portal bot

Read Project Manager Essi Kiiveri’s story about how implementing a bot onto property portals has improved customer experience and helped generate an additional 100 leads per month. 

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Finnish Centre for Pensions learns live chat best practice by doing

Read the success story by Finnish Centre for Pension’s Virpi Rautiainen on how they achieved a 4+/5 live chat experience rating and how their own customer service agents are embracing the new channel....

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Skanska doubles the number of prospective buyers for their apartments

Learn how Skanska helps their customers in real-time and doubles the number of prospective buyers reaching out to them online.

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Rittal UK receives a 10/10 rating from customers for their chat service

Find out how Rittal UK Ltd improved their online customer service and website navigation with giosg Live Chat and Interaction Designer.

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The seamless collaboration between YTK’s chatbot and giosg’s chat enhances customer experience

Read YTK Marketing Manager Anne Rautu’s customer story, in her own words, on how YTK was able to improve customer experience and conversion rates by proactively delivering targeted messages to website...

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VSP chose giosg as part of its contact center offering

VSP (Vakka-Suomen Puhelin) provides companies with telecommunication, IT and contact center services nationwide. VSP needed a reliable chat partner to add to its contact center offering, which led to ...

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Moment Group produces amazing numbers for their customers as a giosg Partner

Moment Group offers a complete chat solution for their customers with 24/7 chat agents, Moment Makers. As a giosg resource partner, Moment Group provides the chat agents and giosg the chat platform to...

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S-Bank improves service efficiency with giosg Live Chat and Interaction Designer

Find out how S-Bank enhanced its customer service with giosg Live Chat and a chatbot, and at best, got six times better conversion rates than before with interactive content!

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Medialuotsi gets an important additional source of income with giosg

Medialuotsi has already been a giosg reseller partner for several years. Giosg products complement Medialuotsi’s other offerings and often act as a great door opener for booking customer meetings. In ...

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Estate agency JOHNS&CO converts 54% of chat conversations into leads

Learn how London’s fastest-growing estate agency JOHNS&CO improves conversion with giosg Live Chat converting 54% of all incoming chats into leads. 

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K-Caara closes over 250 car sales by taking sales agents online

In 2013, K-Caara wanted to find a solution that would allow them to enhance their online customer experience and convert website visitors browsing for cars or car maintenance services into sales leads...

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West Herts College - implementing live chat for an efficient customer service

Discover how West Herts College increased the number of incoming applications and customer support efficiency by implementing a new support channel with giosg Live Chat. 

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Danske Bank acquiring customers across an online partner network

Danske Bank has been utilizing the giosg network possibilities which allows the sales and customer service team to interact with customers 'whenever, wherever' outside of their own website.

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ALD Automotive - Scaling customer communications by 15X without increasing team size

ALD Automotive introduces a responsive customer communication channel in the form of live chat and scales customer communication by a factor of fifteen!

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Neste - Supporting customer experience with live chat

Neste believes that the demand for digital services will continue to grow in their business area and wanted to get a head start in their digitalization process.

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Fonecta - 5X yearly growth in the sales of live chat resources

Already being a prominent outsourcing partner for customer service calls, Fonecta wanted to scale up their business by adding live chat to their channel mix. 

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YIT converts apartment viewers with proactive sales chat

Construction company YIT managed to convert 3% of visitors of live chat into apartment owners within 2 months from their first chat - read the complete success story!

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Tallink Silja doubles conversion rate using giosg live chat

Read how we helped Tallink Silja to double their website conversion and how live chat increased the average order value by 30%.

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The University of Derby Online Learning - using live chat to increase applications

Discover how The University of Derby Online Learning (or UDOL) used our high-end live chat function to revolutionize their methods of communication with prospective students.

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Leading estate agency Connells Group establishes new revenue streams

Learn how we managed to take Connells Group’s live chat conversion rates from 8% to 30% with our powerful software tools.

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Finnair takes off with chat-centred customer service

Find out how we helped Finnair prime their live chat function for takeoff, and permanently transcended the limits of its legacy systems in the process.

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