HOAS AI Revolution – Support Assistants Cut HOAS Tasks by over 80%

Managing housing for over 20,000 students means endless daily questions — from rent due dates to broken appliances. For HOAS (The Foundation for Student Housing in the Helsinki Region), the challenge wasn’t just volume, but speed and accuracy. That’s where giosg’s AI Support Assistant stepped in.

Results?

• 83% of inquiries automated — in just one month

• Manual workload slashed by 80%

• Service rating of 3.8/5 and climbing