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Increasing lead quality via live chat and chatbots

Posted by Upcoming, on 13 October, 2020

Digital channels need to be in order if we want our businesses to succeed. Your website is one of the most, if not the most important platform where you need to make a great impression for your visito...

Delivering excellent customer service efficiently

Posted by Upcoming, on 7 October, 2020

Supporting your customers in real-time with fast response and resolution times is music to your customers' ears. This also improves the customer experience you offer and your revenue streams as your c...

10 eCommerce tips to use this peak sales season

Posted by On-demand, on 25 September, 2020

With the peak sales season fast approaching, the pressure is on for e-tailers to deliver seamless shopping experiences online. But how can you keep your eCommerce platform working at peak performance ...

Why integrate messaging apps into your channel mix

Posted by On-demand, on 25 August, 2020

Consumers want instant answers and are impatient. Hence, instant messaging has become part of our everyday lives. It is the closest to face-to-face customer-brand communication you can come in the dig...

Chatbots Vs Chat: Which conversational tool to use and when?

Posted by On-demand, on 7 August, 2020

Chatbots and live chat are both efficient channels for increasing your website conversions and lead generation. In this webinar, we will discuss the differences between the two.

Live Chat as a sales channel: Innovating through #stayhome

Posted by On-demand, on 10 September, 2020

As we all know, this spring has changed the sales environment radically. Especially online. Chat as a sales channel has been a great beneficiary of this transformation.

5 steps to improve efficiency and customer experience

Posted by On-demand, on 24 June, 2020

Take your customer experience to the next level! Every single interaction and touchpoint a customer has online with your business directly influences their experience with your brand. CX remains a top...