giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

4 companies and 4 detailed examples of improved customer experience

Posted by Kimi Tiinus, on 21 February, 2020

Facts, figures and detailed insights are often lacking, when it comes to customer service. That's why we wrote this jargon-free article with 4 examples of how different companies have succeeded in pro...

giosg & Netflix behaviour prediction model

Posted by giosg support team, on 7 June, 2018

[A summary of a presentation titled 'Tavoitteellinen Chat osa 2: Kohdentaminen, mittaaminen ja tekoäly` at a seminar event on the  27 of April 2018 in Helsinki by Otto Nyberg.] Is AI better at decisio...

If Insurance’s first six months with AI-powered chatbot Emma [Infographic]

Posted by giosg.com, on 2 October, 2017

The hype around AI applications that is about to swipe through industries and the customer service function, in particular, is enormous, but so far we've seen little real-life experiences how the chat...

UK Real Estate Online Engagement Study 

Posted by giosg.com, on 10 April, 2018

These days, most house hunters browse for properties online, and they expect to get a response from property companies around the clock, not just during office hours. We work with some of the real est...

How machine learning fuels conversion optimisation [White Paper]

Posted by Otto Nyberg, on 27 September, 2017

When talking about machine learning in a commercial context, people often think that their conversion rate will increase just because advanced calculations relating to machine learning are being made ...

How UK property giant Connells Group created a new revenue stream from its websites [Case Study]

Posted by giosg.com, on 27 September, 2017

In 2015, Connells Group, one of the UK’s largest real estate groups – operating across a number of well-known UK estate agency brands, was looking for new ways to drive revenue from its websites. Thei...

How Finnair managed to drop some of the traditional customer service channels [Case Study]

Posted by Petri Vilpponen, on 25 October, 2017

In 2014, Finnair faced the same problem many customer oriented companies face: customer service costs a lot. Customer service is important and engagement with the customer is directly linked to upsell...

How live chat surpassed other service channels with the most positive feedback  [Case study]

Posted by Päivi Harju, on 6 June, 2017

Live chat has great potential for it meets the customer at the point of the buying cycle where they're going to have questions. Meaning that agents can connect with customers at the point of sale and ...