We offer several AI Agent types for the most common and high-value use cases — but in reality, your imagination is the only limit. Each Agent can be customized, combined, or expanded based on what your business needs.

AI Support Agent

Handles FAQs, order questions, troubleshooting, and status lookups — giving customers instant, accurate help 24/7.

AI Shopping Agent

Guides shoppers with product recommendations, comparisons, and personalized advice that increases conversion and AOV.

AI Lead Agent

Qualifies and captures leads conversationally, asks smart questions, and routes high-quality contacts directly into your CRM.

Internal AI Agent

Supports your team with AI-generated replies, guidance, information lookup, and internal processes — like an always-on assistant for employees.

Yes! One of the most popular AI use cases is to launch an Internal AI Agent for your own employees. 

You can support your human agents with AI-suggested replies, translations, and smart insights straight from your system in real time. It’s like giving every agent a helpful sidekick — one that never takes a break.

One of our customer mentioned how they achieved a 86% agent satisfaction rate for their internal AI assistance, meaning almost 9/10 people found the internal AI Agent helpful in their work.

Giosg AI Agents are built to meet the highest standards of security and compliance. We are ISO 27001 certified, fully GDPR compliant, and all data is stored and processed exclusively within the EU. We follow the EU AI Act, and we never use customer data to train AI models.

All traffic is encrypted with end-to-end TLS, our systems undergo regular security audits, and a dedicated Data Security Officer ensures continuous protection. For sensitive industries, our VAULT feature provides extra safeguards like encrypted chat logs, restricted IP access, and strong authentication.

We also prevent AI hallucinations through strict guardrails: multi-source retrieval, fallback behavior, confidence controls, and monitoring — ensuring answers are accurate and grounded in real data.

And perhaps the strongest proof of our security: we are one of the few AI Agent companies in the world trusted by banks and financial institutions.

Our AI platform prevents hallucinations with:

• AI instructions that give AI general behavior and answer guidelines
• Fallback instructions are set for unknown questions
• Pre-filter algorithm that selects relevant sources for AI generation
• Confidence level of AI answers is adjustable
• Answer-specific instructions are created for delicate questions
• AI monitoring makes testing and improvement possible
• Source citations make AI share content sources for verification
  

Our capability to instruct AI is something unique: we don't limit the amount of instructions you can give to your AI.

Whatever the topic, we can make AI Agents stay in the right path.

We support you throughout the implementation process from discovering the most valuable use cases for you, setting the implementation plan, testing the AI Agent, and launching it with clear next steps for scaling up.

Nope, you don’t need to train it separately! 🎉

Your giosg AI Agent already understands and communicates in 70+ languages right out of the box — no extra training required. It automatically detects the customer’s language and replies in that same language.

Even better, your AI knowledge base only needs to be built once — in one language. The AI can find answers from that single source (let’s say your KB is in Swedish), then automatically translate both the understanding and the response for the customer (like answering a Finnish visitor in Finnish).

This means:
✅ One central knowledge base to manage
✅ Instant multilingual support at scale
✅ Consistent service quality across all languages

So whether your customers write in Spanish, Finnish, or Japanese — the AI’s got it covered.

A: Good question — and you’re not the only one asking. These terms get mixed up a lot, because this technology has evolved quickly.  Here’s how we see it at giosg:

First came AI chatbots. They relied on manually built question-and-answer pairs, which meant every new topic or change needed manual setup. They worked fine for simple FAQs but were limited and time-consuming to maintain.

Then came AI Assistants. Thanks to generative AI, they no longer needed predefined Q&A lists. Instead, they could understand language, learn from your existing content, and answer in a more human way. That was the first big leap forward.

Now we’re in the era of AI Agents. This is where things go beyond just conversation. Our AI Agents combine the people-facing experience of an assistant with real “agentic” capabilities — they can take actions behind the scenes, fetch information, update systems, and actually do things.

So while the words might sound similar, our AI Agents bring together the best parts of assistants and agentic AI. They’re not just here to chat — they’re built to act.

Usually it takes 4 weeks to launch the first version of the AI Agent. This depends fully on the scope of implementation like the amount of integrations built for the AI.

Our AI Agents can use any large language models (LLMs).

By default, we use a secure Europe-based Microsoft Azure OpenAI GPT. Usually our go-to model is at the moment GPT-4o mini due to its accuracy, speed, and cost-efficiency. The newest models like GPT-5.1 are also available. 

Yes, we do. Before we start implementing the AI Agents, we do a full discovery on what use cases bring most value to you, what can you expect from AI Agents, which integrations they need to fulfill their tasks, and which metrics should we follow to stay on track.

You don't need to know exactly what you're looking for from AI, we'll get you there.

AI Shopping Agent is perhaps the most popular use case of AI Agents. You can give personalized product recommendations and upsell and cross-sell with ease. It's a totally new type of experience to shop online.

• Order status check-ups
• Appointment booking
• Troubleshooting
• Newsletter capture

If you are a car brand, you can use AI Assistants to recommend car models or added services. You can also use them to book test drives and tire changes. AI Agents also help boosting loyalty by helping troubleshoot issues with purchased vehicles 24/7 for instant support.