giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

Don't Make These 5 Live Video Shopping Mistakes

Posted by Jade Ventoniemi, on 20 December, 2021

Live video shopping is a rising trend for digital-savvy retailers and those in the eCommerce industry. 

The Best Way to Use Live Chat for Car Dealerships (with Case Examples)

Posted by Jade Ventoniemi, on 29 October, 2021

Consumers aren’t quite hitting the brakes on online car buying just yet.  The “new normal” for the automotive industry is that potential car buyers are less willing to interact with sellers in-person ...

What is Live Chat Software and When to Use It?

Posted by Jade Ventoniemi, on 20 October, 2021

Contrary to popular belief, live chat software does much more than just resolve customer problems. Live chat software makes it possible to convert more website visitors into sales also.  In fact, 79% ...

23 Best Live Chat Software Solutions You Should Be Using

Posted by giosg.com, on 1 December, 2021

Do you need a live chat software solution to boost your sales, marketing, and customer support?

Live Chat as a Part of an Efficient Customer Journey

Posted by Nea Bjorkqvist, on 1 April, 2021

Live chat is five times more effective than traditional customer service channels, it is easily personalised, and it can be applied at any stage of the customer journey. You might wonder how exactly t...

4 Benefits of Live Chat for Your Customer Service Team

Posted by Nea Bjorkqvist, on 1 December, 2020

Using time and money efficiently are top priorities for most businesses. The challenge usually lies in finding the right balance between reducing costs and providing a top notch experience, especially...

5 website design mistakes to avoid in 2020

Posted by Linda Kullas, on 11 December, 2020

Live chat and chatbots are both great features to consider during a website revamp. Our customers often tell us that one of the main reasons they have started using chat or chatbots is because they fi...

How to increase employee engagement with gamification

Posted by Nea Bjorkqvist, on 8 March, 2021

For over a decade now, gamification has been used by businesses to improve employee training, participation and motivation. Gamification takes elements of video games and applies it into non-gaming co...

Captivate and capture leads - why interactive content is the new king!

Posted by Nea Bjorkqvist, on 10 January, 2022

It’s been more than two decades since, Bill Gates coined the phrase “Content is king!” and the mantra is still very relevant today - after all, content is what drives the world of online. Creating val...