giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

How Proactive Online Engagement Can Increase Sales for B2B Companies

Posted by Linda Kullas, on 2 February, 2024

For business owners, faster lead generation, efficiency, and saving both time and money should sound interesting, right? Many people associate live chat with the B2C sector and eCommerce - you know, t...

Discover 7 Surprising Benefits of Using Live Chat in eCommerce

Posted by Daniel Paul, on 1 March, 2024

One of the main advantages of eCommerce is that it’s a simple way to engage with potential customers without having them come into your physical stores. To make the most of your online store, you shou...

10 Essential Live Chat Best Practices & How to Execute Them

Posted by Jessica Day, on 27 February, 2024

If you want to create long-lasting customer relationships you need to be able to communicate effectively. One critical tool for effective communication is live chat. For most customers, live chat is t...

How to choose the right Live Chat Software for Your Business needs

Posted by Ivana Zec, on 1 September, 2023

Live chat is everywhere these days and while some businesses are yet to embrace it, others are finding great success with it.

How Automotive Live Chat Can Increase Leads (W/Examples)!

Posted by Jade Ventoniemi, on 14 February, 2024

Are you wondering how to use automotive live chat to increase leads? Then you came to the right place!

What is Live Chat? Everything You Need to Know

Posted by Jade Ventoniemi, on 20 December, 2023

Contrary to popular belief, live chat software does much more than just customer support. Live chat also can help you convert more website visitors into sales. In fact, 79% of businesses say that live...

20 Best Live Chat Software Solutions [2024]

Posted by, on 26 February, 2024

Do you want to know how to choose the right live chat software for boosting your sales, marketing, and customer support? You’ve come to the right place.

5 Website design mistakes to avoid in 2023

Posted by Linda Kullas, on 8 February, 2024

Live chat and chatbots are both great features to consider during a website revamp. Our customers often tell us that one of the main reasons they have started using chat or chatbots is because they fi...

Live Chat as a Part of an Efficient Customer Journey

Posted by Nea Bjorkqvist, on 21 July, 2023

Live chat is five times more effective than traditional customer service channels. It can also be easily personalised, and it can be applied at any stage of the customer journey. You might wonder how ...