giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

Live Chat as a Part of an Efficient Customer Journey

Posted by Nea Bjorkqvist, on 1 April, 2021

Live chat is five times more effective than traditional customer service channels, it is easily personalised, and it can be applied at any stage of the customer journey. You might wonder how exactly t...

4 Benefits of Live Chat for Your Customer Service Team

Posted by Nea Bjorkqvist, on 1 December, 2020

Using time and money efficiently are top priorities for most businesses. The challenge usually lies in finding the right balance between reducing costs and providing a top notch experience, especially...

5 website design mistakes to avoid in 2020

Posted by Linda Kullas, on 11 December, 2020

Live chat and chatbots are both great features to consider during a website revamp. Our customers often tell us that one of the main reasons they have started using chat or chatbots is because they fi...

How to increase employee engagement with gamification

Posted by Nea Bjorkqvist, on 8 March, 2021

For over a decade now, gamification has been used by businesses to improve employee training, participation and motivation. Gamification takes elements of video games and applies it into non-gaming co...

Captivate and capture leads - why interactive content is the new king!

Posted by Nea Bjorkqvist, on 2 March, 2021

It’s been more than two decades since, Bill Gates coined the phrase “Content is king!” and the mantra is still very relevant today - after all, content is what drives the world of online. Creating val...

A partnership story by Moment Group

Posted by Kimi Tiinus, on 2 March, 2021

During the 8 years in business, giosg has transformed into a leading chat provider in Finland while challenging the top spot in the UK and Sweden as well. In addition to acquiring customers, we have a...

How universities can boost conversions online

Posted by Nea Bjorkqvist, on 15 June, 2021

The recruitment of students is competitive and if you’re not in the top tier of higher education institutions it can be challenging, to say the least. And with the current climate, applications have t...

How proactive online engagement can increase sales for B2B companies

Posted by Linda Kullas, on 9 September, 2020

For business owners, faster lead generation, efficiency and saving both time and money should sound interesting, right? Many people associate live chat with the B2C sector and eCommerce - you know, th...

AI Trends of 2019 and Beyond

Posted by Kimi Tiinus, on 24 May, 2021

AI has not yet reached the point of being a mainstream phenomenon and still needs a fair bit of elaboration, but it's certainly getting there. When that time comes, companies will need to be ready to ...