giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

Discover 7 Surprising Benefits of Using Live Chat in eCommerce

Posted by Daniel Paul, on 27 February, 2023

One of the main advantages of eCommerce is that it’s a simple way to engage with potential customers without having them come into your physical stores. Moreover, it comes at no additional cost so you...

9 Step guide to creating an e-commerce website that boosts sales

Posted by Haley Osborne, on 22 February, 2023

Whether you are preparing to launch your first e-commerce store or already have established one, sales growth must be one of your top priorities.   As the e-commerce business involves tough competitio...

10 Essential Live Chat Best Practices & How to Execute Them Easily

Posted by Jessica Day, on 11 January, 2023

If you want to create long-lasting customer relationships you need to be able to communicate effectively. One critical tool in the effective communication toolkit is live chat. Live chat provides a pl...

How to Choose the Right Live Chat Software for Your Business

Posted by Ivana Zec, on 19 December, 2022

Live chat is everywhere these days and while some businesses are yet to embrace it, others are finding great success with it.

Don't Make These 5 Live Video Shopping Mistakes

Posted by Jade Ventoniemi, on 14 February, 2023

Live video shopping is a rising trend for digital-savvy retailers and those in the eCommerce industry. 

The Best Way to Use Live Chat for Car Dealerships (with Case Examples)

Posted by Jade Ventoniemi, on 13 September, 2022

Consumers aren’t quite hitting the brakes on online car buying just yet.  The “new normal” for the automotive industry is that potential car buyers are less willing to interact with sellers in-person ...

What is live chat software: Everything you need to know

Posted by Jade Ventoniemi, on 19 January, 2023

Contrary to popular belief, live chat software does much more than just customer support. Live chat software also can help you convert more website visitors into sales. In fact, 79% of businesses say ...

25 Best Live Chat Software Solutions to Use in 2023

Posted by, on 27 February, 2023

Do you want to know how how to choose the right live chat software for boosting your sales, marketing, and customer support? You’ve come to the right place.

5 Website design mistakes to avoid in 2023

Posted by Linda Kullas, on 10 January, 2023

Live chat and chatbots are both great features to consider during a website revamp. Our customers often tell us that one of the main reasons they have started using chat or chatbots is because they fi...