giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

Discover 7 Surprising Benefits of Using Live Chat in eCommerce

Posted by Daniel Paul, on 13 November, 2023

One of the main advantages of eCommerce is that it’s a simple way to engage with potential customers without having them come into your physical stores. Moreover, it comes at no additional cost so you...

10 Essential Live Chat Best Practices & How to Execute Them

Posted by Jessica Day, on 27 November, 2023

If you want to create long-lasting customer relationships you need to be able to communicate effectively. One critical tool for effective communication is live chat. For most customers, live chat is t...

How to choose the right Live Chat Software for Your Business needs

Posted by Ivana Zec, on 1 September, 2023

Live chat is everywhere these days and while some businesses are yet to embrace it, others are finding great success with it.

The Best Way to Use Live Chat for Car Dealerships (with Case Examples)

Posted by Jade Ventoniemi, on 13 September, 2022

Consumers aren’t quite hitting the brakes on online car buying just yet. The “new normal” for the automotive industry is that potential car buyers are less willing to interact with sellers in-person a...

What is Live Chat Software: Everything You Need to Know

Posted by Jade Ventoniemi, on 15 November, 2023

Contrary to popular belief, live chat software does much more than just customer support. Live chat software also can help you convert more website visitors into sales. In fact, 79% of businesses say ...

25 Best Live Chat Software Solutions to Use in 2024

Posted by, on 15 November, 2023

Do you want to know how to choose the right live chat software for boosting your sales, marketing, and customer support? You’ve come to the right place.

5 Website design mistakes to avoid in 2023

Posted by Linda Kullas, on 10 January, 2023

Live chat and chatbots are both great features to consider during a website revamp. Our customers often tell us that one of the main reasons they have started using chat or chatbots is because they fi...

Live Chat as a Part of an Efficient Customer Journey

Posted by Nea Bjorkqvist, on 21 July, 2023

Live chat is five times more effective than traditional customer service channels. It can also be easily personalised, and it can be applied at any stage of the customer journey. You might wonder how ...

4 Benefits of Live Chat for Your Customer Service Team

Posted by Nea Bjorkqvist, on 8 April, 2022

Using time and money efficiently are top priorities for most businesses. The challenge usually lies in finding the right balance between reducing costs and providing a top notch experience, especially...