---
title: Blog | giosg | Live Chat
description: Live Chat | Get best practices and expert insight into conversational marketing, inbound lead generation and customer engagement in our blog.
---

[![Giosg](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/giosg-navbar_logo.svg) ](https://www.giosg.com/en)

- [**](https://www.giosg.com/)
- Platform
  
  ##### Featured products
  
    - [Web Personalization](https://www.giosg.com/en/web-personalization)
    - [AI Assistants](https://www.giosg.com/en/ai-agent)
    - [Live Chat](https://www.giosg.com/en/products/live-chat)
    - [Button Chatbot](https://www.giosg.com/en/products/chatbots)
    - [Video Bot](https://www.giosg.com/en/video-bot)
  
  
  ##### Industry solutions
  
    - [Automotive](https://www.giosg.com/en/industries/automotive)
    - [Car dealerships](https://www.giosg.com/en/industries/car-dealerships)
    - [eCommerce](https://www.giosg.com/en/en/industries/retail)
    - [Pharmaceutical](https://www.giosg.com/en/industries/pharmaceutical)
    - [Telecommunications](https://www.giosg.com/en/industries/telecommunications)
  
  
  ##### Use cases
  
    - [Customer service](https://www.giosg.com/en/solutions/customer-service)
    - [Digital sales](https://www.giosg.com/en/solutions/sales)
    - [Lead generation](https://www.giosg.com/en/solutions/lead-generation)
    - [Live Shopping](https://www.giosg.com/en/live-video-shopping)
  
  
  ##### Integrations
  
    - [All integrations](https://www.giosg.com/en/integrations)
- [Customer stories](https://www.giosg.com/customer-success-stories)
- [Pricing](https://www.giosg.com/en/pricing)
- Resources
  
    - [Blogs](https://www.giosg.com/blog)
    - [Guides](https://www.giosg.com/en/guides)
    - [Events](https://www.giosg.com/events)
    - [Customer Stories](https://www.giosg.com/customer-success-stories)
    - [Podcast](https://www.giosg.com/podcast)
- Company
  
    - [Our story](https://www.giosg.com/en/company)
    - [Partners](https://www.giosg.com/en/partner-directory)
    - [Careers](https://careers.giosg.com/)
    - [Newsroom](https://www.giosg.com/en/newsroom)
    - [Security](https://www.giosg.com/en/security)

[Login](https://service.giosg.com/identity/login) [Request demo](https://www.giosg.com/accelerate-your-sales)

![English](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/united-kingdom.svg)

- [![Finnish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/finland.svg)](https://www.giosg.com/fi/blogi)
- [![Swedish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/sweden.svg)](https://www.giosg.com/sv/blogg)

Platform

##### Featured products

- [Web Personalization](https://www.giosg.com/en/web-personalization)
- [AI Assistants](https://www.giosg.com/en/ai-agent)
- [Live Chat](https://www.giosg.com/en/products/live-chat)
- [Button Chatbot](https://www.giosg.com/en/products/chatbots)
- [Video Bot](https://www.giosg.com/en/video-bot)

##### Industry solutions

- [Automotive](https://www.giosg.com/en/industries/automotive)
- [Car dealerships](https://www.giosg.com/en/industries/car-dealerships)
- [eCommerce](https://www.giosg.com/en/en/industries/retail)
- [Pharmaceutical](https://www.giosg.com/en/industries/pharmaceutical)
- [Telecommunications](https://www.giosg.com/en/industries/telecommunications)

##### Use cases

- [Customer service](https://www.giosg.com/en/solutions/customer-service)
- [Digital sales](https://www.giosg.com/en/solutions/sales)
- [Lead generation](https://www.giosg.com/en/solutions/lead-generation)
- [Live Shopping](https://www.giosg.com/en/live-video-shopping)

##### Integrations

- [All integrations](https://www.giosg.com/en/integrations)

[Customer stories](https://www.giosg.com/customer-success-stories)

[Pricing](https://www.giosg.com/en/pricing)

Resources

- [Blogs](https://www.giosg.com/blog)
- [Guides](https://www.giosg.com/en/guides)
- [Events](https://www.giosg.com/events)
- [Customer Stories](https://www.giosg.com/customer-success-stories)
- [Podcast](https://www.giosg.com/podcast)

Company

- [Our story](https://www.giosg.com/en/company)
- [Partners](https://www.giosg.com/en/partner-directory)
- [Careers](https://careers.giosg.com/)
- [Newsroom](https://www.giosg.com/en/newsroom)
- [Security](https://www.giosg.com/en/security)

[Request demo](https://www.giosg.com/accelerate-your-sales)

[![English](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/united-kingdom.svg)](https://www.giosg.com/)

[![Swedish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/sweden.svg)](https://www.giosg.com/sv/blogg)

[![Finnish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/finland.svg)](https://www.giosg.com/fi/blogi)

# giosg Blog

 Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

[![How Proactive Online Engagement Can Increase Sales for B2B Companies](https://www.giosg.com/hubfs/Website%202019/Blog/how_active_online_engagement_can_increase_sales_for_b2b_companies.png) ](https://www.giosg.com/blog/how-active-online-engagement-can-increase-sales-for-b2b-companies)

#### [How Proactive Online Engagement Can Increase Sales for B2B Companies](https://www.giosg.com/blog/how-active-online-engagement-can-increase-sales-for-b2b-companies)

 Posted by [Linda Kullas](https://www.giosg.com/blog/author/linda-kullas), on 2 February, 2024

 For business owners, faster lead generation, efficiency, and saving both time and money should sound interesting, right? Many people associate live chat with the B2C sector and eCommerce - you know, t...

[Continue reading](https://www.giosg.com/blog/how-active-online-engagement-can-increase-sales-for-b2b-companies)

[![Discover 7 Surprising Benefits of Using Live Chat in eCommerce](https://www.giosg.com/hubfs/How%20to%20Choose%20Live%20Chat%20Blog%20hero%20image%20%E2%80%93%201300%20x%20630.png) ](https://www.giosg.com/blog/benefits-of-live-chat-in-ecommerce)

#### [Discover 7 Surprising Benefits of Using Live Chat in eCommerce](https://www.giosg.com/blog/benefits-of-live-chat-in-ecommerce)

 Posted by [Daniel Paul](https://www.giosg.com/blog/author/daniel-paul), on 1 March, 2024

 One of the main advantages of eCommerce is that it’s a simple way to engage with potential customers without having them come into your physical stores. To make the most of your online store, you shou...

[Continue reading](https://www.giosg.com/blog/benefits-of-live-chat-in-ecommerce)

[![10 Essential Live Chat Best Practices & How to Execute Them](https://www.giosg.com/hubfs/blog%20preview%20image%20%2830%29.png) ](https://www.giosg.com/blog/live-chat-best-practices)

#### [10 Essential Live Chat Best Practices & How to Execute Them](https://www.giosg.com/blog/live-chat-best-practices)

 Posted by [Jessica Day](https://www.giosg.com/blog/author/jessica-day), on 27 February, 2024

 If you want to create long-lasting customer relationships you need to be able to communicate effectively. One critical tool for effective communication is live chat. For most customers, live chat is t...

[Continue reading](https://www.giosg.com/blog/live-chat-best-practices)

[![How to choose the right Live Chat Software for Your Business needs](https://www.giosg.com/hubfs/Blogs%202022/How%20to%20Choose%20the%20Right%20Live%20Chat%20Software%20for%20Your%20Business/How%20to%20Choose%20Live%20Chat%20Blog%20hero%20image%20%E2%80%93%201300%20x%20630.png) ](https://www.giosg.com/blog/how-to-choose-live-chat-software)

#### [How to choose the right Live Chat Software for Your Business needs](https://www.giosg.com/blog/how-to-choose-live-chat-software)

 Posted by [Ivana Zec](https://www.giosg.com/blog/author/ivana-zec), on 1 September, 2023

 Live chat is everywhere these days and while some businesses are yet to embrace it, others are finding great success with it.

[Continue reading](https://www.giosg.com/blog/how-to-choose-live-chat-software)

[![How Automotive Live Chat Can Increase Leads (W/Examples)!](https://www.giosg.com/hubfs/3.webp) ](https://www.giosg.com/blog/automotive-live-chat)

#### [How Automotive Live Chat Can Increase Leads (W/Examples)!](https://www.giosg.com/blog/automotive-live-chat)

 Posted by [Jade Ventoniemi](https://www.giosg.com/blog/author/jade-ventoniemi), on 14 February, 2024

 Are you wondering how to use automotive live chat to increase leads? Then you came to the right place!

[Continue reading](https://www.giosg.com/blog/automotive-live-chat)

[![What is Live Chat? Everything You Need to Know](https://www.giosg.com/hubfs/Blogs%202020-2021/What%20is%20Live%20Chat%20Software/1021-blog-live_chat_software-main.jpg) ](https://www.giosg.com/blog/what-is-live-chat-software)

#### [What is Live Chat? Everything You Need to Know](https://www.giosg.com/blog/what-is-live-chat-software)

 Posted by [Jade Ventoniemi](https://www.giosg.com/blog/author/jade-ventoniemi), on 20 December, 2023

 Contrary to popular belief, live chat software does much more than just customer support. Live chat also can help you convert more website visitors into sales. In fact, 79% of businesses say that live...

[Continue reading](https://www.giosg.com/blog/what-is-live-chat-software)

[![20 Best Live Chat Software Solutions [2024]](https://www.giosg.com/hubfs/Guides%202020-2021/Pillar%20pages/23%20Best%20Live%20Chat%20Software/0123-guide_pillar-best_livechat-main.jpg) ](https://www.giosg.com/blog/live-chat-software)

#### [20 Best Live Chat Software Solutions [2024]](https://www.giosg.com/blog/live-chat-software)

 Posted by [giosg.com](https://www.giosg.com/blog/author/giosg-com), on 26 February, 2024

 Do you want to know how to choose the right live chat software for boosting your sales, marketing, and customer support? You’ve come to the right place.

[Continue reading](https://www.giosg.com/blog/live-chat-software)

[![5 Website design mistakes to avoid in 2023](https://www.giosg.com/hubfs/Website%202019/Blog/5%20website%20design%20mistakes%20to%20avoid%20in%202020.jpg) ](https://www.giosg.com/blog/5-website-design-mistakes-to-avoid-2020)

#### [5 Website design mistakes to avoid in 2023](https://www.giosg.com/blog/5-website-design-mistakes-to-avoid-2020)

 Posted by [Linda Kullas](https://www.giosg.com/blog/author/linda-kullas), on 8 February, 2024

 Live chat and chatbots are both great features to consider during a website revamp. Our customers often tell us that one of the main reasons they have started using chat or chatbots is because they fi...

[Continue reading](https://www.giosg.com/blog/5-website-design-mistakes-to-avoid-2020)

[![Live Chat as a Part of an Efficient Customer Journey](https://www.giosg.com/hubfs/Blogs%202020/Live%20chat%20customer%20service%20journey.jpg) ](https://www.giosg.com/blog/live-chat-customer-journey)

#### [Live Chat as a Part of an Efficient Customer Journey](https://www.giosg.com/blog/live-chat-customer-journey)

 Posted by [Nea Bjorkqvist](https://www.giosg.com/blog/author/nea-bjorkqvist), on 21 July, 2023

 Live chat is five times more effective than traditional customer service channels. It can also be easily personalised, and it can be applied at any stage of the customer journey. You might wonder how ...

[Continue reading](https://www.giosg.com/blog/live-chat-customer-journey)

[All posts](https://www.giosg.com/blog/all) [Next**](https://www.giosg.com/blog/topic/live-chat/page/2)

- ##### Featured Products
- [Live Chat](https://www.giosg.com/en/products/live-chat)
- [AI Assistants](https://www.giosg.com/en/ai-assistants)
- [Chatbots](https://www.giosg.com/en/products/chatbots)
- [Pop-ups](https://www.giosg.com/en/features/pop-up-builder)
- [Interaction Builder](https://www.giosg.com/en/interaction-builder)
- [One-to-one Video](https://www.giosg.com/en/live-video-shopping/one-to-one)
- [Shoppable Video](https://www.giosg.com/en/shoppable-video)
- [Lead Generation Bots](https://www.giosg.com/en/products/lead-generation-bots)
- [Multi-step Forms](https://www.giosg.com/en/products/multi-step-form)

- ##### Integrations
- [All integrations](https://www.giosg.com/integrations)

- ##### Industry solutions
- [Automotive](https://www.giosg.com/en/industries/automotive)
- [Car Dealerships](https://www.giosg.com/en/industries/car-dealerships)
- [E-Commerce](https://www.giosg.com/en/industries/retail)
- [Pharmaceutical](https://www.giosg.com/en/hcp-engagement)
- [Pharmacy](https://www.giosg.com/en/industries/pharmacy)
- [Real Estate](https://www.giosg.com/en/industries/real-estate)
- [Telecommunications](https://www.giosg.com/en/industries/telecommunications)

- ##### Use cases
- [Customer Service](https://www.giosg.com/en/solutions/customer-service)
- [Digital Sales](https://www.giosg.com/en/solutions/sales)
- [Lead Generation](https://www.giosg.com/en/solutions/lead-generation)
- [Live Shopping](https://www.giosg.com/en/live-video-shopping)
- [HCP Engagement](https://www.giosg.com/en/hcp-engagement)

- ##### Resources
- [Blog](https://www.giosg.com/blog)
- [Guides](https://www.giosg.com/en/guides)
- [Events](https://www.giosg.com/events)
- [Customer Stories](https://www.giosg.com/customer-success-stories)

- ##### Support
- [Help Centre](https://support.giosg.com/knowledge)
- [Giosg for Developers](https://docs.giosg.com/)

- ##### Company
- [Our Story](https://www.giosg.com/en/company)
- [Partners](https://www.giosg.com/en/partners)
- [Careers](https://careers.giosg.com/)
- [Newsroom](https://www.giosg.com/en/newsroom)
- [Data Security](https://www.giosg.com/en/security)
- [Contact & Billing](https://www.giosg.com/contact-and-billing)
- [Terms of Service](https://www.giosg.com/terms-of-service)
- [Privacy Policy](https://www.giosg.com/privacy-policy)

 © 2025 giosg.com Ltd. All Rights Reserved.

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