giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

How to create an e-commerce website that boosts sales

Posted by Haley Osborne, on 27 September, 2022

Whether you are preparing to launch your first e-commerce store or already have established one, sales growth must be one of your top priorities.  

10 Essential Live Chat Best Practices & How to Execute Them Easily

Posted by Jessica Day, on 20 September, 2022

If you want to create long-lasting customer relationships you need to be able to communicate effectively. One critical tool in the effective communication toolkit is live chat. Live chat provides a pl...

How to Choose the Right Live Chat Software for Your Business

Posted by Ivana Zec, on 27 September, 2022

Live chat is everywhere these days and while some businesses are yet to embrace it, others are finding great success with it.

Don't Make These 5 Live Video Shopping Mistakes

Posted by Jade Ventoniemi, on 20 December, 2021

Live video shopping is a rising trend for digital-savvy retailers and those in the eCommerce industry. 

The Best Way to Use Live Chat for Car Dealerships (with Case Examples)

Posted by Jade Ventoniemi, on 13 September, 2022

Consumers aren’t quite hitting the brakes on online car buying just yet.  The “new normal” for the automotive industry is that potential car buyers are less willing to interact with sellers in-person ...

What is Live Chat Software?

Posted by Jade Ventoniemi, on 21 February, 2022

Contrary to popular belief, live chat software does much more than just resolve customer problems. Live chat software makes it possible to convert more website visitors into sales also.  In fact, 79% ...

24 Best Live Chat Software Solutions You Should Be Using

Posted by giosg.com, on 1 December, 2022

Do you want to know how how to choose the right live chat software for boosting your sales, marketing, and customer support? You’ve come to the right place. 

5 website design mistakes to avoid in 2020

Posted by Linda Kullas, on 11 July, 2022

Live chat and chatbots are both great features to consider during a website revamp. Our customers often tell us that one of the main reasons they have started using chat or chatbots is because they fi...

Live Chat as a Part of an Efficient Customer Journey

Posted by Nea Bjorkqvist, on 21 February, 2022

Live chat is five times more effective than traditional customer service channels, it is easily personalised, and it can be applied at any stage of the customer journey. You might wonder how exactly t...