giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

23 Best Live Chat Software Solutions You Should Be Using

Posted by giosg.com, on 14 October, 2021

Do you need a live chat software solution to boost your sales, marketing, and customer support?

Why You Should Offer Customer Service on Messaging Apps

Posted by Kimi Tiinus, on 1 April, 2021

Be where your customers are and use the channels they use - this should be at the heart of every customer service strategy in 2020! Customers expect to be able to connect with your business through th...

5 website design mistakes to avoid in 2020

Posted by Linda Kullas, on 11 December, 2020

Live chat and chatbots are both great features to consider during a website revamp. Our customers often tell us that one of the main reasons they have started using chat or chatbots is because they fi...

What happens to your website & customer service quality after dark?

Posted by Kimi Tiinus, on 2 March, 2021

[Derived and updated from our previous by Petri Vilpponen] With Halloween coming up, we have started thinking about the horror stories we face as businesses - Disappointed customers, high returns, low...

Will Chatbots Replace Human Jobs and How Far Should Self-Service Go?

Posted by Niklas Vernersson, on 23 February, 2021

The term artificial intelligence (AI) was first introduced a while back in 1956 by John McCarthy known as “the father of AI”. Since then, and especially in the 21st century, discussions have generally...

4 companies and 4 detailed examples of improved customer experience

Posted by Kimi Tiinus, on 9 March, 2021

Facts, figures and detailed insights are often lacking, when it comes to customer service. That's why we wrote this jargon-free article with 4 examples of how different companies have succeeded in pro...

3 Predictions About the Future of Customer Experience

Posted by giosg.com, on 2 March, 2021

We have been doing a lot of research around customer experience recently, really delving into into all things CX, not only defining concepts such as customer journey and touchpoints, but also figuring...

How to use AI and Website Design to reduce your website’s bounce rate

Posted by Kimi Tiinus, on 8 March, 2021

Right now, you probably have a bunch of different tabs open on your computer or your phone. If you’re searching for specific information, you probably go to the browser bar rather than reading through...

Beyond the brochure - Using tech to captivate potential students

Posted by Senia Williams, on 14 September, 2020

  Choosing a university is one of the most difficult decisions for young adults. It’s often the first important decision they make by themselves, and it can be quite a nerve-wrecking process. Googling...