giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

The most effective way to collect feedback in e-commerce

Posted by Alina Lehtinen Vela, on 5 August, 2022

Let’s talk about feedback. Most online businesses agree that it’s difficult to improve the customer experience without collecting feedback. But, it’s also a challenge within itself to get feedback fro...

5 Tips to Prepare Your Business for the Omnichannel Retail Revolution

Posted by Rob Press, on 1 August, 2022

Retail has been undoubtedly one of the most impacted industries due to the COVID pandemic. Most retailers acted swiftly when they were forced to improve their e-commerce capabilities due to lockdowns....

6 Product Page Tips that Turn Visitors into Customers [+ Examples]

Posted by Kate Parish, on 27 September, 2022

Building up revenue starts with acquiring traffic to your website. But how do you convert that traffic into revenue? You've improved SEO, paid for advertising, and leveraged social media so you may th...

From Awareness to Delivery: Meet Customer Expectations at Every Step

Posted by Jake Rheude, on 1 July, 2022

From its origins in the early days of the Internet, eCommerce has grown into a sophisticated sector. But within that period, it’s not just eCommerce businesses that have become more complex. Customer ...

8 Proven Customer Engagement Strategies that Increase Conversions

Posted by Julia Serdiuk, on 25 May, 2022

Customer engagement and conversions are deeply connected. Engaged customers form strong and long-lasting relationships with the brand, which leads to increased loyalty and higher conversion rates. 

What is Live Chat Software?

Posted by Jade Ventoniemi, on 21 February, 2022

Contrary to popular belief, live chat software does much more than just resolve customer problems. Live chat software makes it possible to convert more website visitors into sales also.  In fact, 79% ...

24 Best Live Chat Software Solutions You Should Be Using

Posted by giosg.com, on 1 December, 2022

Do you want to know how how to choose the right live chat software for boosting your sales, marketing, and customer support? You’ve come to the right place. 

5 website design mistakes to avoid in 2020

Posted by Linda Kullas, on 11 July, 2022

Live chat and chatbots are both great features to consider during a website revamp. Our customers often tell us that one of the main reasons they have started using chat or chatbots is because they fi...

Why You Should Offer Customer Service on Messaging Apps

Posted by Kimi Tiinus, on 6 April, 2022

Be where your customers are and use the channels they use - this should be at the heart of every customer service strategy in 2020! Customers expect to be able to connect with your business through th...