giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

10 Best Customer Experience Podcasts in 2024

Posted by Daniel Paul, on 25 January, 2024

Do you like to hear personal anecdotes with a side of witty commentary? Or maybe you prefer discussions about the day-to-day challenges and wins of the customer experience world?

Improving Digital Customer Experience: Best Practices and Examples

Posted by Nea Mikkola, on 15 April, 2024

44% of consumers say that nothing excuses a poor customer experience. Not even if it’s a brand they like.

4 Enterprise Chatbot Use Cases to Boost Your Efficiency and CX

Posted by Nea Mikkola, on 14 March, 2024

Chatbots are dominating the tech landscape – and for good reason. They have proven to be valuable tools for businesses and customers, helping to streamline operations and improve customer experiences....

Chatbots vs Forms: Pros and Cons for Improving Customer Experience

Posted by Daniel Paul, on 16 October, 2023

Nowadays, businesses cannot afford to overlook the customer experience. Customers today demand nothing less than the best possible experiences when interacting with brands online. Businesses that can'...

9 Website optimization trends for better customer retention

Posted by Wasim Charoliya, on 19 April, 2024

The digital age has made it essential for businesses to maintain competitiveness and attract and retain customers by having a well-optimized website. Web optimization can be done in many ways.

7 Customer experience insights you should track for eCommerce

Posted by Nicholas Woodward, on 16 February, 2024

Customer experience insights tell you about how your people feel when shopping with you. A good experience can be the difference between loyalty and losing a customer to a competitor. Businesses cite ...

6 Proven Ways to Improve Customer Service

Posted by Nea Mikkola, on 25 August, 2023

Customer service is a vital part of any business's success. With word-of-mouth and recommendations becoming the main drivers of new business, customer experience is now more important than ever. Each ...

The most effective way to collect feedback in e-commerce

Posted by Alina Lehtinen Vela, on 3 January, 2023

Let’s talk about feedback. Most online businesses agree that it’s difficult to improve the customer experience without collecting feedback. But, it’s also a challenge within itself to get feedback fro...

5 Tips to Prepare Your Business for the Omnichannel Retail Revolution

Posted by Rob Press, on 22 August, 2023

Retail has been undoubtedly one of the most impacted industries due to the COVID pandemic. Most retailers acted swiftly when they were forced to improve their e-commerce capabilities due to lockdowns.