giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

From Awareness to Delivery: Meet Customer Expectations at Every Step

Posted by Jake Rheude, on 1 July, 2022

From its origins in the early days of the Internet, eCommerce has grown into a sophisticated sector. But within that period, it’s not just eCommerce businesses that have become more complex. Customer ...

8 Proven Customer Engagement Strategies that Increase Conversions

Posted by Julia Serdiuk, on 25 May, 2022

Customer engagement and conversions are deeply connected. Engaged customers form strong and long-lasting relationships with the brand, which leads to increased loyalty and higher conversion rates. 

What is Live Chat Software?

Posted by Jade Ventoniemi, on 21 February, 2022

Contrary to popular belief, live chat software does much more than just resolve customer problems. Live chat software makes it possible to convert more website visitors into sales also.  In fact, 79% ...

23 Best Live Chat Software Solutions You Should Be Using

Posted by giosg.com, on 1 July, 2022

Do you need a live chat software solution to boost your sales, marketing, and customer support?

Why You Should Offer Customer Service on Messaging Apps

Posted by Kimi Tiinus, on 6 April, 2022

Be where your customers are and use the channels they use - this should be at the heart of every customer service strategy in 2020! Customers expect to be able to connect with your business through th...

5 website design mistakes to avoid in 2020

Posted by Linda Kullas, on 11 December, 2020

Live chat and chatbots are both great features to consider during a website revamp. Our customers often tell us that one of the main reasons they have started using chat or chatbots is because they fi...

What happens to your website & customer service quality after dark?

Posted by Kimi Tiinus, on 31 March, 2022

[Derived and updated from our previous by Petri Vilpponen] With Halloween coming up, we have started thinking about the horror stories we face as businesses - Disappointed customers, high returns, low...

Will Chatbots Replace Human Jobs and How Far Should Self-Service Go?

Posted by Niklas Vernersson, on 23 February, 2021

The term artificial intelligence (AI) was first introduced a while back in 1956 by John McCarthy known as “the father of AI”. Since then, and especially in the 21st century, discussions have generally...

4 companies and 4 detailed examples of improved customer experience

Posted by Kimi Tiinus, on 9 March, 2021

Facts, figures and detailed insights are often lacking, when it comes to customer service. That's why we wrote this jargon-free article with 4 examples of how different companies have succeeded in pro...