giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

The future of engagement: What chatbot technologies mean for customer service

Posted by Ric Hawkins, on 24 February, 2023

Customer interactions with businesses are always evolving. And now chatbot technologies are providing a whole new level of customer service. Chatbots can help companies provide personalised and effici...

How to design your chatbot personality that fits your business

Posted by Jenna Bunnell, on 19 January, 2023

Chatbots have evolved from merely functional tools. Now, chatbots are brand ambassadors. They are used in every sector—from e-commerce to gaming. A chatbot can significantly impact the customer experi...

6 Ways to Use Chatbots in Ecommerce to Increase Sales

Posted by Vanja Maganjic, on 20 January, 2023

Chatbots are great tools for communicating with users, leads, customers, and anyone in between. They can help you build relationships with your audience, quickly answer questions and increase your sal...

How to Choose the Right Live Chat Software for Your Business

Posted by Ivana Zec, on 19 December, 2022

Live chat is everywhere these days and while some businesses are yet to embrace it, others are finding great success with it.

11 Best eCommerce Chatbots for 2023

Posted by Taryn Maunumäki, on 3 March, 2023

As eCommerce businesses embrace the importance of conversational marketing, they also realise how crucial it is to have eCommerce chatbots on their website.

6 Ways Chatbots Influence your Marketing ROI

Posted by David Morneau, on 13 December, 2022

Process automation is now more habitual for businesses than ever before – we strive to take advantage of new technology to improve, optimize, and make more profit.

What is an AI Chatbot? Here's What You Need to Know (+Infographics)

Posted by Jade Ventoniemi, on 4 January, 2023

Artificial intelligence (AI) is here for the long haul and is making leaps and bounds in how it can optimise business processes. You never know, AI chatbots could be the next solution to make you go, ...

Giosg at B2B Marketing Expo 2021: Interactive Content for the Win

Posted by Jade Ventoniemi, on 22 November, 2021

At the 2021 B2B Marketing Expo at ExCeL London, you could find a diverse group of industry professionals searching for a myriad of things.

20 Best AI Chatbot Platforms

Posted by, on 3 February, 2023

Want to create the best AI chatbot out there? One of the key trends emerging post-pandemic is that customers have started to use self-service channels like chatbots more.  In fact, the majority of cus...