giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

Reducing Customer Service Response Time with Chat and Chatbots

Posted by Nea Bjorkqvist, on 17 December, 2020

Customers want efficient and timely customer service experiences from the companies they interact with. Not only do customers expect responses within seconds, they want to get answers when it best sui...

The Pros and Cons of In-house and Outsourced Live Chat Support

Posted by Christian Lelo de Larrea Gaudiano, on 14 December, 2020

Live chat is one of the most popular and cost-efficient service channels to date. Still, it requires human resources to provide customers with personal, timely and accurate support. And when implement...

How to improve the efficiency of customer service? [Best Practice]

Posted by giosg.com, on 10 December, 2020

The demand for digital services and experiences has been at an all-time high and businesses have been forced to quickly adapt to meet changing customer expectations. As such, providing excellent custo...

How to Automate Customer Service - Just in Time for the Holidays!

Posted by Laura Leskinen, on 1 December, 2020

The holiday season is one of the busiest times of the year, especially for customer service teams.  No matter how much work is put into preparing and gearing up for the holiday rush, it still gets ove...

Two-Step Guide to Getting More Customer Feedback Online

Posted by Sebastian Paul, on 1 December, 2020

Customer feedback is a powerful tool that can help you increase your sales and the long-term growth of your business. In this blog, we explore why customer feedback is so important and share how we im...

Live chat as a part of an efficient customer journey

Posted by Nea Bjorkqvist, on 10 December, 2020

Live chat is five times more effective than traditional customer service channels, it is easily personalised, and it can be applied at any stage of the customer journey. You might wonder how exactly t...

Why you should offer customer service on messaging apps

Posted by Kimi Tiinus, on 10 December, 2020

Be where your customers are and use the channels they use - this should be at the heart of every customer service strategy in 2020! Customers expect to be able to connect with your business through th...

4 Benefits of Live Chat for Your Customer Service Team

Posted by Nea Bjorkqvist, on 1 December, 2020

Using time and money efficiently are top priorities for most businesses. The challenge usually lies in finding the right balance between reducing costs and providing a top notch experience, especially...

How to increase employee engagement with gamification

Posted by Nea Bjorkqvist, on 1 December, 2020

For over a decade now, gamification has been used by businesses to improve employee training, participation and motivation. Gamification takes elements of video games and applies it into non-gaming co...