giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

4 Benefits of Live Chat for Your Customer Service Team

Posted by Nea Bjorkqvist, on 8 April, 2022

Using time and money efficiently are top priorities for most businesses. The challenge usually lies in finding the right balance between reducing costs and providing a top notch experience, especially...

Captivate and capture leads - why interactive content is the new king!

Posted by Nea Bjorkqvist, on 28 June, 2022

It’s been more than two decades since, Bill Gates coined the phrase “Content is king!” and the mantra is still very relevant today - after all, content is what drives the world of online. Creating val...

How Universities Can Boost Conversions Online

Posted by Nea Bjorkqvist, on 6 April, 2022

The recruitment of students is competitive and if you’re not in the top tier of higher education institutions it can be challenging, to say the least. And with the current climate, applications have t...

AI Trends of 2023 and Beyond

Posted by Kimi Tiinus, on 31 August, 2023

AI has not yet reached the point of being a mainstream phenomenon and still needs a fair bit of elaboration, but it's certainly getting there. When that time comes, companies will need to be ready to ...

giosg launches new and improved mobile chat

Posted by, on 14 September, 2020

I bet many potential customers are scrolling your website at the bus stop or whilst sitting on the train, you wouldn’t want to miss out on reaching out to them, would you?

Giosg Helps Your Chatbot Become More Human

Posted by, on 17 June, 2022

Chatbots are your first line of customer service and a crucial part of your virtual assistance solution. As exciting it might be to have a face to face conversation with a robot, the technology still ...

Goal-oriented chatting is built on Goals, Rules and Reporting

Posted by giosg support team, on 2 March, 2021

Goal-oriented chatting is more than just live chat, it’s building a strategy of goals and measuring results to keep growing your business. Goals are a crucial part of using giosg Live Chat software. S...

Finnish Centre for Pensions introduces live chat to improve engagement

Posted by Guest blogger, on 2 June, 2023

Finnish Centre for Pensions (FCP) is a statutory co-operation body whose responsibilities include research, expertise and service related to the Finnish pension system. FCP’s key values are looking co...

UK Real Estate Online Engagement Study 

Posted by, on 15 June, 2023

These days, most house hunters browse for properties online, and they expect to get a response from property companies around the clock, not just during office hours. We work with some of the real est...