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giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

How to improve the efficiency of customer service? [Best Practice]

Posted by giosg.com, on 1 December, 2020

The demand for digital services and experiences has been at an all-time high and businesses have been forced to quickly adapt to meet changing customer expectations. As such, providing excellent custo...

How to Optimise Your Website Lead Capture [Best Practice]

Posted by giosg.com, on 28 October, 2020

Marketers work hard to drive traffic to their website, from SEO to PPC ads and social media campaigns. But the real challenge begins after visitors land on your website, when it’s time to capture and ...

Prepare your eCommerce Strategy for Peak Season 2020 [10 Tips]

Posted by giosg.com, on 1 December, 2020

Another year, another peak sales season. But with brick-and-mortar stores forced to move online during the first half of 2020, consumers’ buying habits have shifted faster than ever before. In a very ...

Giosg offers customers unlimited live chat users

Posted by giosg.com, on 31 March, 2020

Due to the exceptional circumstances in Europe and the rest of the world, businesses are being forced to move all their services online, putting pressure on customer support and sales teams. In an eff...

Giosg focuses on accessibility for everyone

Posted by giosg.com, on 14 January, 2020

In 2016, the EU introduced a new directive on the accessibility of public sector websites and mobile applications. The objectives of this directive were to promote the possibility for all to fully par...

Optimise your customer interactions with the new A/B testing tool

Posted by giosg.com, on 1 October, 2019

The new giosg built-in A/B testing for the website interactions is available now for giosg customers. The new tool makes it possible to run A/B tests for proactive automated messages or any other kind...

giosg & Provad partnership evolves with intelligent chatbots

Posted by giosg.com, on 14 September, 2020

An intelligent chatbot differs from the typical chatbot as it is able to learn both autonomously and from the customer service agent. Instead of providing the incorrect answer, the intelligent chatbot...

Giosg Live Chat has now been integrated with WhatsApp

Posted by giosg.com, on 7 August, 2019

More than 1 billion people in over 180 countries use WhatsApp making it the most popular messaging app. For many, WhatsApp along with Facebook have become the preferred channels to connect and interac...

Giosg Interaction Designer makes it easy for everyone to build and publish interactive content

Posted by giosg.com, on 2 May, 2019

Online customer engagement software provider Giosg introduces Interaction Designer, a new tool that enables companies to easily create and publish interactive content without coding. Users can build d...