giosg Blog

How to increase employee engagement with gamification

Posted by Nea Bjorkqvist on June 4, 2019

For over a decade now, gamification has been used by businesses to improve employee training, participation and motivation. Gamification takes elements of video games and applies it into non-gaming contexts, like a specific process inside an organisation - truly taking the motto “work hard, play hard” to a new level!



A simple chatbot solution - why you should use button bots!

Posted by Nea Bjorkqvist on May 14, 2019

Chatbot projects often have a reputation for being time-consuming and costly to implement. However, chatbots today come in all shapes and sizes with various capabilities and levels of advancement. This is great news, as not every business will need a chatbot with AI capabilities! In fact, sometimes less advanced bots like button-based bots can be just as effective.

Captivate and capture your online leads - why interactive content is the new king!

Posted by Nea Bjorkqvist on April 9, 2019

It’s been more than two decades since, Bill Gates coined the phrase “Content is king!” and the mantra is still very relevant today - after all, content is what drives the world of online. Creating valuable content is instrumental for acquiring and retaining customers. Moreover, consumers today are quite happy to consume brand content, with 90% saying they like the idea of businesses using custom content to engage with them online.

Tackling the application decline - how universities can boost conversions online

Posted by Nea Bjorkqvist on March 19, 2019

The recruitment of students is competitive and if you’re not in the top tier of higher education institutions it can be challenging, to say the least. And with the current climate, applications have taken a dive - data from The Russell Group of leading research universities shows a 3% fall in EU students in the current intake, which is believed to be due to uncertainty over Brexit. Not only has the amount of international student applications plummeted, recent Ucas figures show a decrease of 1% in British student applications as well.

Top 4 reasons why your business should start using live chat

Posted by Nea Bjorkqvist on January 24, 2019

Using time and money efficiently are top priorities for most businesses. The challenge usually lies in finding the right balance between saving resources and providing a top notch experience, especially when it comes to customer support. Naturally, that’s where live chat comes in...

How expanding customer support channels can create more value for contact centres

Posted by Nea Bjorkqvist on January 16, 2019

The interaction between businesses and consumers has completely changed, due to the increase in mobile usage and the rise in digital.

How to avoid abandoned shopping carts?

Posted by Nea Bjorkqvist on December 11, 2018

What is cart abandonment? Imagine a scenario where you walk into a supermarket and start filling up your shopping cart. While shopping you bump in to a neighbour, have a quick catch up, and following the “distraction” you forget all about your weekly shop and head off home. 

This scenario is pretty unlikely in real life. However, in the world of eCommerce, it is just another day in the office. In fact, it is anticipated that four out of five shoppers leave their carts without converting.

Despite your well-laid plans, shoppers will visit your site and start shopping, only to be distracted by an email, a notification from another platform or even human intervention. And, they may never return. This forms the basis of cart abandonment. In simple, it happens when buyers add an item to a website shopping cart but never complete the transaction. 

So how can you avoid shopping cart abandonment? Here are our top three tips to abandoned cart recovery:

Black Friday and eCommerce - learnings from 2017 and how to succeed this year

Posted by Nea Bjorkqvist on November 15, 2018

Black Friday first began in the US and has spread like wildfire internationally. Last year 91% of retailers in the UK and 81% in the US offered Black Friday discounts and promotions, according to a SaleCycle’s study.

5 impressive AI applications in use today - from cucumber sorting to emotion detection

Posted by Nea Bjorkqvist on October 24, 2018

AI is being used in so many impressive, creative and beneficial ways across pretty much every sector out there. The common denominator, regardless of industry, is that AI often works behind-the-scenes to optimise operations, helping us work more efficiently and make better decisions. To the extent that, more often than not, people aren’t even aware that AI is working its magic to deliver better experiences. 

AI, Data and Transparency - opening the lid of the algorithmic black box

Posted by Nea Bjorkqvist on October 17, 2018

Investment in AI is showing no signs of slowing down - actually it's quite the opposite. Companies clearly see and understand the importance of optimising business operations and are not shying away from using the latest technologies. In fact, in a 2018 NewVantage Partners survey which surveyed Fortune 1000 business and technology decision-makers, virtually all respondents (97.2 % to be exact) indicated that their company was already investing in Big Data and AI.