---
title: Blog | giosg | Customer Service (2)
description: Customer Service | Get best practices and expert insight into conversational marketing, inbound lead generation and customer engagement in our blog.  (2)
---

[![Giosg](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/giosg-navbar_logo.svg) ](https://www.giosg.com/en)

- [**](https://www.giosg.com/)
- Platform
  
  ##### Featured products
  
    - [Web Personalization](https://www.giosg.com/en/web-personalization)
    - [AI Assistants](https://www.giosg.com/en/ai-agent)
    - [Live Chat](https://www.giosg.com/en/products/live-chat)
    - [Button Chatbot](https://www.giosg.com/en/products/chatbots)
    - [Video Bot](https://www.giosg.com/en/video-bot)
  
  
  ##### Industry solutions
  
    - [Automotive](https://www.giosg.com/en/industries/automotive)
    - [Car dealerships](https://www.giosg.com/en/industries/car-dealerships)
    - [eCommerce](https://www.giosg.com/en/en/industries/retail)
    - [Pharmaceutical](https://www.giosg.com/en/industries/pharmaceutical)
    - [Telecommunications](https://www.giosg.com/en/industries/telecommunications)
  
  
  ##### Use cases
  
    - [Customer service](https://www.giosg.com/en/solutions/customer-service)
    - [Digital sales](https://www.giosg.com/en/solutions/sales)
    - [Lead generation](https://www.giosg.com/en/solutions/lead-generation)
    - [Live Shopping](https://www.giosg.com/en/live-video-shopping)
  
  
  ##### Integrations
  
    - [All integrations](https://www.giosg.com/en/integrations)
- [Customer stories](https://www.giosg.com/customer-success-stories)
- [Pricing](https://www.giosg.com/en/pricing)
- Resources
  
    - [Blogs](https://www.giosg.com/blog)
    - [Guides](https://www.giosg.com/en/guides)
    - [Events](https://www.giosg.com/events)
    - [Customer Stories](https://www.giosg.com/customer-success-stories)
    - [Podcast](https://www.giosg.com/podcast)
- Company
  
    - [Our story](https://www.giosg.com/en/company)
    - [Partners](https://www.giosg.com/en/partner-directory)
    - [Careers](https://careers.giosg.com/)
    - [Newsroom](https://www.giosg.com/en/newsroom)
    - [Security](https://www.giosg.com/en/security)

[Login](https://service.giosg.com/identity/login) [Request demo](https://www.giosg.com/accelerate-your-sales)

![English](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/united-kingdom.svg)

- [![Finnish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/finland.svg)](https://www.giosg.com/fi/blogi)
- [![Swedish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/sweden.svg)](https://www.giosg.com/sv/blogg)

Platform

##### Featured products

- [Web Personalization](https://www.giosg.com/en/web-personalization)
- [AI Assistants](https://www.giosg.com/en/ai-agent)
- [Live Chat](https://www.giosg.com/en/products/live-chat)
- [Button Chatbot](https://www.giosg.com/en/products/chatbots)
- [Video Bot](https://www.giosg.com/en/video-bot)

##### Industry solutions

- [Automotive](https://www.giosg.com/en/industries/automotive)
- [Car dealerships](https://www.giosg.com/en/industries/car-dealerships)
- [eCommerce](https://www.giosg.com/en/en/industries/retail)
- [Pharmaceutical](https://www.giosg.com/en/industries/pharmaceutical)
- [Telecommunications](https://www.giosg.com/en/industries/telecommunications)

##### Use cases

- [Customer service](https://www.giosg.com/en/solutions/customer-service)
- [Digital sales](https://www.giosg.com/en/solutions/sales)
- [Lead generation](https://www.giosg.com/en/solutions/lead-generation)
- [Live Shopping](https://www.giosg.com/en/live-video-shopping)

##### Integrations

- [All integrations](https://www.giosg.com/en/integrations)

[Customer stories](https://www.giosg.com/customer-success-stories)

[Pricing](https://www.giosg.com/en/pricing)

Resources

- [Blogs](https://www.giosg.com/blog)
- [Guides](https://www.giosg.com/en/guides)
- [Events](https://www.giosg.com/events)
- [Customer Stories](https://www.giosg.com/customer-success-stories)
- [Podcast](https://www.giosg.com/podcast)

Company

- [Our story](https://www.giosg.com/en/company)
- [Partners](https://www.giosg.com/en/partner-directory)
- [Careers](https://careers.giosg.com/)
- [Newsroom](https://www.giosg.com/en/newsroom)
- [Security](https://www.giosg.com/en/security)

[Request demo](https://www.giosg.com/accelerate-your-sales)

[![English](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/united-kingdom.svg)](https://www.giosg.com/)

[![Swedish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/sweden.svg)](https://www.giosg.com/sv/blogg)

[![Finnish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/finland.svg)](https://www.giosg.com/fi/blogi)

# giosg Blog

 Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

[![How to automate customer service to boost productivity](https://www.giosg.com/hubfs/Blogs%202020/Automate%20customer%20service/Automate%20customer%20service%20blog.jpg) ](https://www.giosg.com/blog/how-to-automate-customer-service)

#### [How to automate customer service to boost productivity](https://www.giosg.com/blog/how-to-automate-customer-service)

 Posted by [Laura Leskinen](https://www.giosg.com/blog/author/laura-leskinen), on 24 October, 2023

 No matter how much work is put into preparing and gearing up for the seasonal demands of customer service, it still gets overwhelming. The increase in incoming calls and emails causes a snowball effec...

[Continue reading](https://www.giosg.com/blog/how-to-automate-customer-service)

[![How to Get More Customer Feedback Online](https://www.giosg.com/hubfs/Blogs%202020/Customer%20feedback%20blog/customer%20feedback%20.jpg) ](https://www.giosg.com/blog/how-to-get-more-customer-feedback)

#### [How to Get More Customer Feedback Online](https://www.giosg.com/blog/how-to-get-more-customer-feedback)

 Posted by [Sebastian Paul](https://www.giosg.com/blog/author/sebastian-paul), on 6 September, 2021

 Customer feedback is a powerful tool that can help you increase your sales and the long-term growth of your business. In this blog, we explore why customer feedback is so important and share how we im...

[Continue reading](https://www.giosg.com/blog/how-to-get-more-customer-feedback)

[![4 Ways to maximise customer service efficiency](https://www.giosg.com/hubfs/4%20ways%20to%20maximise%20customer%20service%20efficiency%20blog%20-2.jpg) ](https://www.giosg.com/blog/4-ways-to-maximise-customer-service-efficiency)

#### [4 Ways to maximise customer service efficiency](https://www.giosg.com/blog/4-ways-to-maximise-customer-service-efficiency)

 Posted by [Nea Bjorkqvist](https://www.giosg.com/blog/author/nea-bjorkqvist), on 12 January, 2023

 Efficiency is often seen as a challenge or even an obstacle when it comes to increasing customer satisfaction. But in fact, the reality is quite the opposite. Although the concept of efficiency and ho...

[Continue reading](https://www.giosg.com/blog/4-ways-to-maximise-customer-service-efficiency)

[![Live Chat as a Part of an Efficient Customer Journey](https://www.giosg.com/hubfs/Blogs%202020/Live%20chat%20customer%20service%20journey.jpg) ](https://www.giosg.com/blog/live-chat-customer-journey)

#### [Live Chat as a Part of an Efficient Customer Journey](https://www.giosg.com/blog/live-chat-customer-journey)

 Posted by [Nea Bjorkqvist](https://www.giosg.com/blog/author/nea-bjorkqvist), on 21 July, 2023

 Live chat is five times more effective than traditional customer service channels. It can also be easily personalised, and it can be applied at any stage of the customer journey. You might wonder how ...

[Continue reading](https://www.giosg.com/blog/live-chat-customer-journey)

[![Why You Should Offer Customer Service on Messaging Apps](https://www.giosg.com/hubfs/Messaging%20apps%20as%20customer%20service%20channels%20blog%20.jpg) ](https://www.giosg.com/blog/why-you-should-offer-customer-service-on-messaging-apps)

#### [Why You Should Offer Customer Service on Messaging Apps](https://www.giosg.com/blog/why-you-should-offer-customer-service-on-messaging-apps)

 Posted by [Kimi Tiinus](https://www.giosg.com/blog/author/kimi-tiinus), on 6 April, 2022

 Be where your customers are and use the channels they use - this should be at the heart of every customer service strategy in 2020! Customers expect to be able to connect with your business through th...

[Continue reading](https://www.giosg.com/blog/why-you-should-offer-customer-service-on-messaging-apps)

[![4 Benefits of Live Chat for Your Customer Service Team](https://www.giosg.com/hubfs/Website%202019/Blog/top_4_reasons_why_your_business_should_start_using_live_chat.png) ](https://www.giosg.com/blog/top-4-reasons-why-your-business-should-start-using-live-chat)

#### [4 Benefits of Live Chat for Your Customer Service Team](https://www.giosg.com/blog/top-4-reasons-why-your-business-should-start-using-live-chat)

 Posted by [Nea Bjorkqvist](https://www.giosg.com/blog/author/nea-bjorkqvist), on 8 April, 2022

 Using time and money efficiently are top priorities for most businesses. The challenge usually lies in finding the right balance between reducing costs and providing a top notch experience, especially...

[Continue reading](https://www.giosg.com/blog/top-4-reasons-why-your-business-should-start-using-live-chat)

[![How to use proactive chat to convert visitors into customers](https://www.giosg.com/hubfs/Blogs/Old%20blogs%20-%20new%20pics/blog_pic_be_active.jpg) ](https://www.giosg.com/blog/how-to-use-proactive-chat-to-convert-visitors-into-customers)

#### [How to use proactive chat to convert visitors into customers](https://www.giosg.com/blog/how-to-use-proactive-chat-to-convert-visitors-into-customers)

 Posted by [Christian Lelo de Larrea Gaudiano](https://www.giosg.com/blog/author/christian-lelo-de-larrea-gaudiano), on 18 October, 2022

 In this blog we explore two strategies for converting online visitors; proactive and reactive chatting and also give our recommendations based on our experience and results achieved with our customers...

[Continue reading](https://www.giosg.com/blog/how-to-use-proactive-chat-to-convert-visitors-into-customers)

[![Why CoBrowse is the super-tool for resolving online customer issues](https://www.giosg.com/hubfs/Blogs/Twitter_CoBrowse_Featured.jpg) ](https://www.giosg.com/blog/why-cobrowse-is-the-super-tool-for-resolving-online-customer-issues)

#### [Why CoBrowse is the super-tool for resolving online customer issues](https://www.giosg.com/blog/why-cobrowse-is-the-super-tool-for-resolving-online-customer-issues)

 Posted by [giosg.com](https://www.giosg.com/blog/author/giosg-com), on 3 February, 2021

 Companies need to act fast and efficiently to meet the expectations of today’s consumers. The moment an issue with a product or service arises is also the very same moment when the race against time t...

[Continue reading](https://www.giosg.com/blog/why-cobrowse-is-the-super-tool-for-resolving-online-customer-issues)

[![What happens to your website & customer service quality after dark?](https://www.giosg.com/hubfs/Website%202019/Blog/what_happens_on_your_website_after_dark.png) ](https://www.giosg.com/blog/what-happens-on-your-website-after-dark-service-quality)

#### [What happens to your website & customer service quality after dark?](https://www.giosg.com/blog/what-happens-on-your-website-after-dark-service-quality)

 Posted by [Kimi Tiinus](https://www.giosg.com/blog/author/kimi-tiinus), on 31 March, 2022

 [Derived and updated from our previous by Petri Vilpponen] With Halloween coming up, we have started thinking about the horror stories we face as businesses - Disappointed customers, high returns, low...

[Continue reading](https://www.giosg.com/blog/what-happens-on-your-website-after-dark-service-quality)

[**Previous](https://www.giosg.com/blog/topic/customer-service/page/1) [All posts](https://www.giosg.com/blog/all) [Next**](https://www.giosg.com/blog/topic/customer-service/page/3)

- ##### Featured Products
- [Live Chat](https://www.giosg.com/en/products/live-chat)
- [AI Assistants](https://www.giosg.com/en/ai-assistants)
- [Chatbots](https://www.giosg.com/en/products/chatbots)
- [Pop-ups](https://www.giosg.com/en/features/pop-up-builder)
- [Interaction Builder](https://www.giosg.com/en/interaction-builder)
- [One-to-one Video](https://www.giosg.com/en/live-video-shopping/one-to-one)
- [Shoppable Video](https://www.giosg.com/en/shoppable-video)
- [Lead Generation Bots](https://www.giosg.com/en/products/lead-generation-bots)
- [Multi-step Forms](https://www.giosg.com/en/products/multi-step-form)

- ##### Integrations
- [All integrations](https://www.giosg.com/integrations)

- ##### Industry solutions
- [Automotive](https://www.giosg.com/en/industries/automotive)
- [Car Dealerships](https://www.giosg.com/en/industries/car-dealerships)
- [E-Commerce](https://www.giosg.com/en/industries/retail)
- [Pharmaceutical](https://www.giosg.com/en/hcp-engagement)
- [Pharmacy](https://www.giosg.com/en/industries/pharmacy)
- [Real Estate](https://www.giosg.com/en/industries/real-estate)
- [Telecommunications](https://www.giosg.com/en/industries/telecommunications)

- ##### Use cases
- [Customer Service](https://www.giosg.com/en/solutions/customer-service)
- [Digital Sales](https://www.giosg.com/en/solutions/sales)
- [Lead Generation](https://www.giosg.com/en/solutions/lead-generation)
- [Live Shopping](https://www.giosg.com/en/live-video-shopping)
- [HCP Engagement](https://www.giosg.com/en/hcp-engagement)

- ##### Resources
- [Blog](https://www.giosg.com/blog)
- [Guides](https://www.giosg.com/en/guides)
- [Events](https://www.giosg.com/events)
- [Customer Stories](https://www.giosg.com/customer-success-stories)

- ##### Support
- [Help Centre](https://support.giosg.com/knowledge)
- [Giosg for Developers](https://docs.giosg.com/)

- ##### Company
- [Our Story](https://www.giosg.com/en/company)
- [Partners](https://www.giosg.com/en/partners)
- [Careers](https://careers.giosg.com/)
- [Newsroom](https://www.giosg.com/en/newsroom)
- [Data Security](https://www.giosg.com/en/security)
- [Contact & Billing](https://www.giosg.com/contact-and-billing)
- [Terms of Service](https://www.giosg.com/terms-of-service)
- [Privacy Policy](https://www.giosg.com/privacy-policy)

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