giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

How to automate customer service to boost productivity

Posted by Laura Leskinen, on 31 January, 2023

No matter how much work is put into preparing and gearing up for the seasonal demands of customer service, it still gets overwhelming. The increase in incoming calls and emails causes a snowball effec...

How to Get More Customer Feedback Online

Posted by Sebastian Paul, on 6 September, 2021

Customer feedback is a powerful tool that can help you increase your sales and the long-term growth of your business. In this blog, we explore why customer feedback is so important and share how we im...

4 Ways to maximise customer service efficiency

Posted by Nea Bjorkqvist, on 12 January, 2023

Efficiency is often seen as a challenge or even an obstacle when it comes to increasing customer satisfaction. But in fact, the reality is quite the opposite. Although the concept of efficiency and ho...

Live Chat as a Part of an Efficient Customer Journey

Posted by Nea Bjorkqvist, on 21 February, 2022

Live chat is five times more effective than traditional customer service channels, it is easily personalised, and it can be applied at any stage of the customer journey. You might wonder how exactly t...

Why You Should Offer Customer Service on Messaging Apps

Posted by Kimi Tiinus, on 6 April, 2022

Be where your customers are and use the channels they use - this should be at the heart of every customer service strategy in 2020! Customers expect to be able to connect with your business through th...

4 Benefits of Live Chat for Your Customer Service Team

Posted by Nea Bjorkqvist, on 8 April, 2022

Using time and money efficiently are top priorities for most businesses. The challenge usually lies in finding the right balance between reducing costs and providing a top notch experience, especially...

How to use proactive chat to convert visitors into customers

Posted by Christian Lelo de Larrea Gaudiano, on 18 October, 2022

In this blog we explore two strategies for converting online visitors; proactive and reactive chatting and also give our recommendations based on our experience and results achieved with our customers...

Why CoBrowse is the super-tool for resolving online customer issues

Posted by giosg.com, on 3 February, 2021

Companies need to act fast and efficiently to meet the expectations of today’s consumers. The moment an issue with a product or service arises is also the very same moment when the race against time t...

How to increase employee engagement with gamification

Posted by Nea Bjorkqvist, on 11 January, 2023

For over a decade now, gamification has been used by businesses to improve employee training, participation and motivation. Gamification takes elements of video games and applies them to non-gaming co...