giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

4 Benefits of Live Chat for Your Customer Service Team

Posted by Nea Bjorkqvist, on 8 April, 2022

Using time and money efficiently are top priorities for most businesses. The challenge usually lies in finding the right balance between reducing costs and providing a top notch experience, especially...

How to use proactive chat to convert visitors into customers

Posted by Christian Lelo de Larrea Gaudiano, on 3 February, 2021

In this blog we explore two strategies for converting online visitors; proactive and reactive chatting and also give our recommendations based on our experience and results achieved with our customers...

Why CoBrowse is the super-tool for resolving online customer issues

Posted by giosg.com, on 3 February, 2021

Companies need to act fast and efficiently to meet the expectations of today’s consumers. The moment an issue with a product or service arises is also the very same moment when the race against time t...

How to increase employee engagement with gamification

Posted by Nea Bjorkqvist, on 8 April, 2022

For over a decade now, gamification has been used by businesses to improve employee training, participation and motivation. Gamification takes elements of video games and applies it into non-gaming co...

What happens to your website & customer service quality after dark?

Posted by Kimi Tiinus, on 31 March, 2022

[Derived and updated from our previous by Petri Vilpponen] With Halloween coming up, we have started thinking about the horror stories we face as businesses - Disappointed customers, high returns, low...

AI Trends of 2019 and Beyond

Posted by Kimi Tiinus, on 24 May, 2021

AI has not yet reached the point of being a mainstream phenomenon and still needs a fair bit of elaboration, but it's certainly getting there. When that time comes, companies will need to be ready to ...

UK Real Estate Online Engagement Study 

Posted by giosg.com, on 17 December, 2021

These days, most house hunters browse for properties online, and they expect to get a response from property companies around the clock, not just during office hours. We work with some of the real est...

Why live chat outranks other support channels in customer experience

Posted by giosg Support, on 21 January, 2021

Customer service is usually the first place we contact if we need more information or perhaps make a complaint. This means that customer service is a great opportunity for creating an excellent custom...