giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

How to Automate Customer Service - Just in Time for the Holidays!

Posted by Laura Leskinen, on 28 November, 2022

The holiday season is one of the busiest times of the year, especially for customer service teams.  No matter how much work is put into preparing and gearing up for the holiday rush, it still gets ove...

Step up your live chat game for the holiday season

Posted by Laura Leskinen, on 5 April, 2022

Live chat has become the most desired method of contact for millennials. They are more likely to prefer chat over other generations, because of the limited wait time and convenience. And as the popula...