giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

The Pros and Cons of In-house and Outsourced Live Chat Support

Posted by Christian Lelo de Larrea Gaudiano, on 21 February, 2022

Live chat is one of the most popular and cost-efficient service channels to date. Still, it requires human resources to provide customers with personal, timely and accurate support. And when implement...

How to use proactive chat to convert visitors into customers

Posted by Christian Lelo de Larrea Gaudiano, on 18 October, 2022

In this blog we explore two strategies for converting online visitors; proactive and reactive chatting and also give our recommendations based on our experience and results achieved with our customers...