giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

Why CoBrowse is the super-tool for resolving online customer issues

Posted by, on 3 February, 2021

Companies need to act fast and efficiently to meet the expectations of today’s consumers. The moment an issue with a product or service arises is also the very same moment when the race against time t...

giosg & Provad partnership evolves with intelligent chatbots

Posted by, on 9 March, 2021

An intelligent chatbot differs from the typical chatbot as it is able to learn both autonomously and from the customer service agent. Instead of providing the incorrect answer, the intelligent chatbot...

Giosg Interaction Designer makes it easy to create interactive content

Posted by, on 4 May, 2022

Online customer engagement software provider Giosg introduces Interaction Designer, a new tool that enables companies to easily create and publish interactive content without coding. Users can build d...

3 Predictions About the Future of Customer Experience

Posted by, on 7 November, 2023

We have been doing a lot of research around customer experience recently, really delving into all things CX. Not only defining concepts such as customer journey and touchpoints but also figuring out w...

A Customer Experience Model That Takes Businesses to the Next Level

Posted by, on 21 January, 2021

If you take a quick look at your online sales, what do you see? Have you got a successful digital business model generating all the leads and sales you need? Or maybe you have not yet got the results ...

giosg launches new and improved mobile chat

Posted by, on 14 September, 2020

I bet many potential customers are scrolling your website at the bus stop or whilst sitting on the train, you wouldn’t want to miss out on reaching out to them, would you?

Giosg Helps Your Chatbot Become More Human

Posted by, on 17 June, 2022

Chatbots are your first line of customer service and a crucial part of your virtual assistance solution. As exciting it might be to have a face to face conversation with a robot, the technology still ...

UK Real Estate Online Engagement Study 

Posted by, on 15 June, 2023

These days, most house hunters browse for properties online, and they expect to get a response from property companies around the clock, not just during office hours. We work with some of the real est...