giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

How chat feedback improves service design

Posted by Guest blogger, on 3 June, 2019

In an initial implementation meeting with a customer, clear goals and KPIs for a chat service are always planned. The most common early stage goals often include characteristics like: Sales orientatio...

Learning live chat best practices by doing – Case Finnish Centre for Pensions 

Posted by Guest blogger, on 10 April, 2018

Finnish Centre for Pensions (FCP) is a statutory co-operation body whose responsibilities include research, expertise and service related to the Finnish pension system. FCP’s key values are looking co...

How To Get Started With Chatbots

Posted by Guest blogger, on 23 June, 2020

Implementing a chatbot is an excellent method for interacting with your (potential) customers 24/7/365 while keeping cost in check. If you are not yet considering jumping into a chatbot and AI bandwag...