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    giosg Blog

    Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

    Why live chat outranks other support channels in customer experience

    Why live chat outranks other support channels in customer experience

    Posted by giosg support team, on 21 January, 2021

    Customer service is usually the first place we contact if we need more information or perhaps make a complaint. This means that customer service is a great opportunity for creating an excellent custom...

    How banks can engage with customers and generate sales online

    How banks can engage with customers and generate sales online

    Posted by Päivi Harju, on 8 June, 2022

    Like mentioned in a recent Finextra article, there’s one fundamental thing that separates banks from many other businesses; customers don’t want to do business with them. Customers don’t want a mortga...

    Introduction of a Sales-Focused Webchat

    Introduction of a Sales-Focused Webchat

    Posted by Ilkka Vertanen, on 24 May, 2021

    When discussing the introduction of a sales-focused webchat with our customers, the conversations revolve around five themes: sales strategy, goals, metrics, resources, and post-chat processes. I try ...

    Sales Strategy lays the foundation for effective chat sales

    Sales Strategy lays the foundation for effective chat sales

    Posted by Ilkka Vertanen, on 5 April, 2022

    In the previous blog, I discussed at a general level, five considerations relevant when/how to direct salespeople online. This time, I will go deeper into the first level: Sales strategy. Sales strate...

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