giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

How chat feedback improves service design

Posted by Guest blogger, on 3 June, 2019

In an initial implementation meeting with a customer, clear goals and KPIs for a chat service are always planned. The most common early stage goals often include characteristics like: Sales orientatio...

Customer experience through time- Where we are now and where we are headed

Posted by Daniela Huaman, on 13 September, 2018

We have been doing a lot of research around customer experience recently, really delving into into all things CX, not only defining concepts such as customer journey and touchpoints, but also figuring...

When AI met Website Design - Pairing up concepts to reduce your website’s bounce rate

Posted by Kimi Tiinus, on 13 September, 2018

Right now, you probably have a bunch of different tabs open on your computer or your phone. If you’re searching for specific information, you probably go to the browser bar rather than reading through...

Live chat as a part of a successful customer journey

Posted by Emmy Sevón, on 13 September, 2018

Live chat is five times more effective than traditional customer service channels, it is easily personalised, and it can be applied at any stage of the customer journey. You might wonder how exactly t...

Beyond the brochure - Using tech to captivate potential students

Posted by Senia Williams, on 15 April, 2020

  Choosing a university is one of the most difficult decisions for young adults. It’s often the first important decision they make by themselves, and it can be quite a nerve-wrecking process. Googling...

Smarketing and Customer Experience

Posted by Kimi Tiinus, on 10 September, 2018

“In the future, online meetings and discussions with the same sales representatives in different kinds of digital channels may be seen as personal as face-to-face meetings and phone calls are seen tod...

A digital business model that takes customer experience to the next level

Posted by Emmy Sevón, on 15 April, 2020

If you take a quick look at your online sales, what do you see? Have you got a successful digital business model generating all the leads and sales you need? Or maybe you have not yet got the results ...

giosg helps your chatbot become more human

Posted by giosg.com, on 26 June, 2018

Chatbots are your first line of customer service and a crucial part of your virtual assistance solution. As exciting it might be to have a face to face conversation with a robot, the technology still ...

How To Get Started With Chatbots

Posted by Guest blogger, on 23 June, 2020

Implementing a chatbot is an excellent method for interacting with your (potential) customers 24/7/365 while keeping cost in check. If you are not yet considering jumping into a chatbot and AI bandwag...