giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

From Awareness to Delivery: Meet Customer Expectations at Every Step

Posted by Jake Rheude, on 20 March, 2023

From its origins in the early days of the Internet, eCommerce has grown into a sophisticated sector. But within that period, it’s not just eCommerce businesses that have become more complex. Customer ...

8 Proven Customer Engagement Strategies that Increase Conversions

Posted by Julia Serdiuk, on 7 February, 2023

Customer engagement and conversions are deeply connected. Engaged customers form strong and long-lasting relationships with the brand, which leads to increased loyalty and higher conversion rates. 

What is live chat software: Everything you need to know

Posted by Jade Ventoniemi, on 19 January, 2023

Contrary to popular belief, live chat software does much more than just customer support. Live chat software also can help you convert more website visitors into sales. In fact, 79% of businesses say ...

25 Best Live Chat Software Solutions to Use in 2023

Posted by, on 27 February, 2023

Do you want to know how how to choose the right live chat software for boosting your sales, marketing, and customer support? You’ve come to the right place.

5 Website design mistakes to avoid in 2023

Posted by Linda Kullas, on 10 January, 2023

Live chat and chatbots are both great features to consider during a website revamp. Our customers often tell us that one of the main reasons they have started using chat or chatbots is because they fi...

4 Ways to maximise customer service efficiency

Posted by Nea Bjorkqvist, on 12 January, 2023

Efficiency is often seen as a challenge or even an obstacle when it comes to increasing customer satisfaction. But in fact, the reality is quite the opposite. Although the concept of efficiency and ho...

Why You Should Offer Customer Service on Messaging Apps

Posted by Kimi Tiinus, on 6 April, 2022

Be where your customers are and use the channels they use - this should be at the heart of every customer service strategy in 2020! Customers expect to be able to connect with your business through th...

What happens to your website & customer service quality after dark?

Posted by Kimi Tiinus, on 31 March, 2022

[Derived and updated from our previous by Petri Vilpponen] With Halloween coming up, we have started thinking about the horror stories we face as businesses - Disappointed customers, high returns, low...

Will Chatbots Replace Human Jobs and How Far Should Self-Service Go?

Posted by Niklas Vernersson, on 23 February, 2021

The term artificial intelligence (AI) was first introduced a while back in 1956 by John McCarthy known as “the father of AI”. Since then, and especially in the 21st century, discussions have generally...