---
title: Blog | giosg | Customer experience (2)
description: Customer experience | Get best practices and expert insight into conversational marketing, inbound lead generation and customer engagement in our blog.  (2)
---

[![Giosg](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/giosg-navbar_logo.svg) ](https://www.giosg.com/en)

- [**](https://www.giosg.com/)
- Platform
  
  ##### Featured products
  
    - [Web Personalization](https://www.giosg.com/en/web-personalization)
    - [AI Assistants](https://www.giosg.com/en/ai-agent)
    - [Live Chat](https://www.giosg.com/en/products/live-chat)
    - [Button Chatbot](https://www.giosg.com/en/products/chatbots)
    - [Video Bot](https://www.giosg.com/en/video-bot)
  
  
  ##### Industry solutions
  
    - [Automotive](https://www.giosg.com/en/industries/automotive)
    - [Car dealerships](https://www.giosg.com/en/industries/car-dealerships)
    - [eCommerce](https://www.giosg.com/en/en/industries/retail)
    - [Pharmaceutical](https://www.giosg.com/en/industries/pharmaceutical)
    - [Telecommunications](https://www.giosg.com/en/industries/telecommunications)
  
  
  ##### Use cases
  
    - [Customer service](https://www.giosg.com/en/solutions/customer-service)
    - [Digital sales](https://www.giosg.com/en/solutions/sales)
    - [Lead generation](https://www.giosg.com/en/solutions/lead-generation)
    - [Live Shopping](https://www.giosg.com/en/live-video-shopping)
  
  
  ##### Integrations
  
    - [All integrations](https://www.giosg.com/en/integrations)
- [Customer stories](https://www.giosg.com/customer-success-stories)
- [Pricing](https://www.giosg.com/en/pricing)
- Resources
  
    - [Blogs](https://www.giosg.com/blog)
    - [Guides](https://www.giosg.com/en/guides)
    - [Events](https://www.giosg.com/events)
    - [Customer Stories](https://www.giosg.com/customer-success-stories)
    - [Podcast](https://www.giosg.com/podcast)
- Company
  
    - [Our story](https://www.giosg.com/en/company)
    - [Partners](https://www.giosg.com/en/partner-directory)
    - [Careers](https://careers.giosg.com/)
    - [Newsroom](https://www.giosg.com/en/newsroom)
    - [Security](https://www.giosg.com/en/security)

[Login](https://service.giosg.com/identity/login) [Request demo](https://www.giosg.com/accelerate-your-sales)

![English](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/united-kingdom.svg)

- [![Finnish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/finland.svg)](https://www.giosg.com/fi/blogi)
- [![Swedish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/sweden.svg)](https://www.giosg.com/sv/blogg)

Platform

##### Featured products

- [Web Personalization](https://www.giosg.com/en/web-personalization)
- [AI Assistants](https://www.giosg.com/en/ai-agent)
- [Live Chat](https://www.giosg.com/en/products/live-chat)
- [Button Chatbot](https://www.giosg.com/en/products/chatbots)
- [Video Bot](https://www.giosg.com/en/video-bot)

##### Industry solutions

- [Automotive](https://www.giosg.com/en/industries/automotive)
- [Car dealerships](https://www.giosg.com/en/industries/car-dealerships)
- [eCommerce](https://www.giosg.com/en/en/industries/retail)
- [Pharmaceutical](https://www.giosg.com/en/industries/pharmaceutical)
- [Telecommunications](https://www.giosg.com/en/industries/telecommunications)

##### Use cases

- [Customer service](https://www.giosg.com/en/solutions/customer-service)
- [Digital sales](https://www.giosg.com/en/solutions/sales)
- [Lead generation](https://www.giosg.com/en/solutions/lead-generation)
- [Live Shopping](https://www.giosg.com/en/live-video-shopping)

##### Integrations

- [All integrations](https://www.giosg.com/en/integrations)

[Customer stories](https://www.giosg.com/customer-success-stories)

[Pricing](https://www.giosg.com/en/pricing)

Resources

- [Blogs](https://www.giosg.com/blog)
- [Guides](https://www.giosg.com/en/guides)
- [Events](https://www.giosg.com/events)
- [Customer Stories](https://www.giosg.com/customer-success-stories)
- [Podcast](https://www.giosg.com/podcast)

Company

- [Our story](https://www.giosg.com/en/company)
- [Partners](https://www.giosg.com/en/partner-directory)
- [Careers](https://careers.giosg.com/)
- [Newsroom](https://www.giosg.com/en/newsroom)
- [Security](https://www.giosg.com/en/security)

[Request demo](https://www.giosg.com/accelerate-your-sales)

[![English](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/united-kingdom.svg)](https://www.giosg.com/)

[![Swedish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/sweden.svg)](https://www.giosg.com/sv/blogg)

[![Finnish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/finland.svg)](https://www.giosg.com/fi/blogi)

# giosg Blog

 Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

[![6 Product Page Tips that Turn Visitors into Customers [+ Examples]](https://www.giosg.com/hubfs/Blogs%202022/6%20Great%20product%20pages/Product%20page%20examples.png) ](https://www.giosg.com/blog/product-page-tips)

#### [6 Product Page Tips that Turn Visitors into Customers [+ Examples]](https://www.giosg.com/blog/product-page-tips)

 Posted by [Kate Parish](https://www.giosg.com/blog/author/kate-parish), on 21 March, 2023

 Building up revenue starts with acquiring traffic to your website. But how do you convert that traffic into revenue? You've improved SEO, mastered paid advertising, and leveraged social media so you m...

[Continue reading](https://www.giosg.com/blog/product-page-tips)

[![From Awareness to Delivery: Meet Customer Expectations at Every Step](https://www.giosg.com/hubfs/Blogs%202022/From%20aware%20to%20delivered%20-%20How%20to%20meet%20customers%E2%80%99%20expectations%20at%20every%20step/customer%20expectations.png) ](https://www.giosg.com/blog/meet-customer-expectations)

#### [From Awareness to Delivery: Meet Customer Expectations at Every Step](https://www.giosg.com/blog/meet-customer-expectations)

 Posted by [Jake Rheude](https://www.giosg.com/blog/author/jake-rheude), on 20 March, 2023

 From its origins in the early days of the Internet, eCommerce has grown into a sophisticated sector. But within that period, it’s not just eCommerce businesses that have become more complex. Customer ...

[Continue reading](https://www.giosg.com/blog/meet-customer-expectations)

[![8 Proven Customer Engagement Strategies that Increase Conversions](https://www.giosg.com/hubfs/Blogs%202022/8%20Proven%20Customer%20Engagement%20Strategies%20that%20Increase%20Conversions/customer%20engagement%20strategies.png) ](https://www.giosg.com/blog/customer-engagement-strategy)

#### [8 Proven Customer Engagement Strategies that Increase Conversions](https://www.giosg.com/blog/customer-engagement-strategy)

 Posted by [Julia Serdiuk](https://www.giosg.com/blog/author/julia-serdiuk), on 27 February, 2024

 Customer engagement and conversions are deeply connected. Engaged customers form strong and long-lasting relationships with the brand, which leads to increased loyalty and higher conversion rates.

[Continue reading](https://www.giosg.com/blog/customer-engagement-strategy)

[![5 Website design mistakes to avoid in 2023](https://www.giosg.com/hubfs/Website%202019/Blog/5%20website%20design%20mistakes%20to%20avoid%20in%202020.jpg) ](https://www.giosg.com/blog/5-website-design-mistakes-to-avoid-2020)

#### [5 Website design mistakes to avoid in 2023](https://www.giosg.com/blog/5-website-design-mistakes-to-avoid-2020)

 Posted by [Linda Kullas](https://www.giosg.com/blog/author/linda-kullas), on 8 February, 2024

 Live chat and chatbots are both great features to consider during a website revamp. Our customers often tell us that one of the main reasons they have started using chat or chatbots is because they fi...

[Continue reading](https://www.giosg.com/blog/5-website-design-mistakes-to-avoid-2020)

[![4 Ways to maximise customer service efficiency](https://www.giosg.com/hubfs/4%20ways%20to%20maximise%20customer%20service%20efficiency%20blog%20-2.jpg) ](https://www.giosg.com/blog/4-ways-to-maximise-customer-service-efficiency)

#### [4 Ways to maximise customer service efficiency](https://www.giosg.com/blog/4-ways-to-maximise-customer-service-efficiency)

 Posted by [Nea Bjorkqvist](https://www.giosg.com/blog/author/nea-bjorkqvist), on 12 January, 2023

 Efficiency is often seen as a challenge or even an obstacle when it comes to increasing customer satisfaction. But in fact, the reality is quite the opposite. Although the concept of efficiency and ho...

[Continue reading](https://www.giosg.com/blog/4-ways-to-maximise-customer-service-efficiency)

[![Why You Should Offer Customer Service on Messaging Apps](https://www.giosg.com/hubfs/Messaging%20apps%20as%20customer%20service%20channels%20blog%20.jpg) ](https://www.giosg.com/blog/why-you-should-offer-customer-service-on-messaging-apps)

#### [Why You Should Offer Customer Service on Messaging Apps](https://www.giosg.com/blog/why-you-should-offer-customer-service-on-messaging-apps)

 Posted by [Kimi Tiinus](https://www.giosg.com/blog/author/kimi-tiinus), on 6 April, 2022

 Be where your customers are and use the channels they use - this should be at the heart of every customer service strategy in 2020! Customers expect to be able to connect with your business through th...

[Continue reading](https://www.giosg.com/blog/why-you-should-offer-customer-service-on-messaging-apps)

[![What happens to your website & customer service quality after dark?](https://www.giosg.com/hubfs/Website%202019/Blog/what_happens_on_your_website_after_dark.png) ](https://www.giosg.com/blog/what-happens-on-your-website-after-dark-service-quality)

#### [What happens to your website & customer service quality after dark?](https://www.giosg.com/blog/what-happens-on-your-website-after-dark-service-quality)

 Posted by [Kimi Tiinus](https://www.giosg.com/blog/author/kimi-tiinus), on 31 March, 2022

 [Derived and updated from our previous by Petri Vilpponen] With Halloween coming up, we have started thinking about the horror stories we face as businesses - Disappointed customers, high returns, low...

[Continue reading](https://www.giosg.com/blog/what-happens-on-your-website-after-dark-service-quality)

[![Will Chatbots Replace Human Jobs and How Far Should Self-Service Go?](https://www.giosg.com/hubfs/blog_pic_ai-human-jobs.png) ](https://www.giosg.com/blog/will-ai-powered-chat-or-chatbots-replace-human-jobs-and-how-far-should-self-service-go)

#### [Will Chatbots Replace Human Jobs and How Far Should Self-Service Go?](https://www.giosg.com/blog/will-ai-powered-chat-or-chatbots-replace-human-jobs-and-how-far-should-self-service-go)

 Posted by [Niklas Vernersson](https://www.giosg.com/blog/author/niklas-vernersson), on 23 February, 2021

 The term artificial intelligence (AI) was first introduced a while back in 1956 by John McCarthy known as “the father of AI”. Since then, and especially in the 21st century, discussions have generally...

[Continue reading](https://www.giosg.com/blog/will-ai-powered-chat-or-chatbots-replace-human-jobs-and-how-far-should-self-service-go)

[![4 companies and 4 detailed examples of improved customer experience](https://www.giosg.com/hubfs/blog_pic_cx-stories.png) ](https://www.giosg.com/blog/4-companies-and-4-detailed-examples-of-improved-customer-experience)

#### [4 companies and 4 detailed examples of improved customer experience](https://www.giosg.com/blog/4-companies-and-4-detailed-examples-of-improved-customer-experience)

 Posted by [Kimi Tiinus](https://www.giosg.com/blog/author/kimi-tiinus), on 9 March, 2021

 Facts, figures and detailed insights are often lacking, when it comes to customer service. That's why we wrote this jargon-free article with 4 examples of how different companies have succeeded in pro...

[Continue reading](https://www.giosg.com/blog/4-companies-and-4-detailed-examples-of-improved-customer-experience)

[**Previous](https://www.giosg.com/blog/topic/customer-experience/page/1) [All posts](https://www.giosg.com/blog/all) [Next**](https://www.giosg.com/blog/topic/customer-experience/page/3)

- ##### Featured Products
- [Live Chat](https://www.giosg.com/en/products/live-chat)
- [AI Assistants](https://www.giosg.com/en/ai-assistants)
- [Chatbots](https://www.giosg.com/en/products/chatbots)
- [Pop-ups](https://www.giosg.com/en/features/pop-up-builder)
- [Interaction Builder](https://www.giosg.com/en/interaction-builder)
- [One-to-one Video](https://www.giosg.com/en/live-video-shopping/one-to-one)
- [Shoppable Video](https://www.giosg.com/en/shoppable-video)
- [Lead Generation Bots](https://www.giosg.com/en/products/lead-generation-bots)
- [Multi-step Forms](https://www.giosg.com/en/products/multi-step-form)

- ##### Integrations
- [All integrations](https://www.giosg.com/integrations)

- ##### Industry solutions
- [Automotive](https://www.giosg.com/en/industries/automotive)
- [Car Dealerships](https://www.giosg.com/en/industries/car-dealerships)
- [E-Commerce](https://www.giosg.com/en/industries/retail)
- [Pharmaceutical](https://www.giosg.com/en/hcp-engagement)
- [Pharmacy](https://www.giosg.com/en/industries/pharmacy)
- [Real Estate](https://www.giosg.com/en/industries/real-estate)
- [Telecommunications](https://www.giosg.com/en/industries/telecommunications)

- ##### Use cases
- [Customer Service](https://www.giosg.com/en/solutions/customer-service)
- [Digital Sales](https://www.giosg.com/en/solutions/sales)
- [Lead Generation](https://www.giosg.com/en/solutions/lead-generation)
- [Live Shopping](https://www.giosg.com/en/live-video-shopping)
- [HCP Engagement](https://www.giosg.com/en/hcp-engagement)

- ##### Resources
- [Blog](https://www.giosg.com/blog)
- [Guides](https://www.giosg.com/en/guides)
- [Events](https://www.giosg.com/events)
- [Customer Stories](https://www.giosg.com/customer-success-stories)

- ##### Support
- [Help Centre](https://support.giosg.com/knowledge)
- [Giosg for Developers](https://docs.giosg.com/)

- ##### Company
- [Our Story](https://www.giosg.com/en/company)
- [Partners](https://www.giosg.com/en/partners)
- [Careers](https://careers.giosg.com/)
- [Newsroom](https://www.giosg.com/en/newsroom)
- [Data Security](https://www.giosg.com/en/security)
- [Contact & Billing](https://www.giosg.com/contact-and-billing)
- [Terms of Service](https://www.giosg.com/terms-of-service)
- [Privacy Policy](https://www.giosg.com/privacy-policy)

 © 2025 giosg.com Ltd. All Rights Reserved.

[**](https://www.facebook.com/giosgcom) [**](https://www.linkedin.com/company/giosg-com) [**](https://www.youtube.com/channel/UC56oKIAIjs6lV20mgPu6Tng/videos) [**](https://www.instagram.com/giosgcom/)

```json
{
  "@context" : "http://schema.org",
  "@type" : "Article",
  "articleSection" : "giosg Blog",
  "name" : "Giosg"
}
```