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    giosg Blog

    Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

    Introduction of a Sales-Focused Webchat

    Introduction of a Sales-Focused Webchat

    Posted by Ilkka Vertanen, on 24 May, 2021

    When discussing the introduction of a sales-focused webchat with our customers, the conversations revolve around five themes: sales strategy, goals, metrics, resources, and post-chat processes. I try ...

    Sales Strategy lays the foundation for effective chat sales

    Sales Strategy lays the foundation for effective chat sales

    Posted by Ilkka Vertanen, on 5 April, 2022

    In the previous blog, I discussed at a general level, five considerations relevant when/how to direct salespeople online. This time, I will go deeper into the first level: Sales strategy. Sales strate...

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