giosg Blog

Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

Introduction of a Sales-Focused Webchat

Posted by Ilkka Vertanen, on 24 May, 2021

When discussing the introduction of a sales-focused webchat with our customers, the conversations revolve around five themes: sales strategy, goals, metrics, resources, and post-chat processes. I try ...

Sales Strategy lays the foundation for effective chat sales

Posted by Ilkka Vertanen, on 5 April, 2022

In the previous blog, I discussed at a general level, five considerations relevant when/how to direct salespeople online. This time, I will go deeper into the first level: Sales strategy. Sales strate...