giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

How to Fight Against Shopping Cart Abandonment? - 3 Steps to Follow

Posted by Ilkka Vertanen, on 10 May, 2016

In a previous blog, we gave a real world example of what happens when the online stores' buying process does not match the buyer’s individual needs. In that specific case the problem and the reason fo...

Sales Strategy lays the foundation for effective chat sales

Posted by Ilkka Vertanen, on 7 October, 2016

In the previous blog, I discussed at a general level, five considerations relevant when/how to direct salespeople online. This time, I will go deeper into the first level: Sales strategy. Sales strate...

Introduction of a Sales-Focused Webchat

Posted by Ilkka Vertanen, on 7 October, 2016

When discussing the introduction of a sales-focused webchat with our customers, the conversations revolve around five themes: sales strategy, goals, metrics, resources, and post-chat processes. I try ...