giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

Why use dynamic business goal approach - in football terms

Posted by Kimi Tiinus, on 15 April, 2020

Business goals, football goals, life goals, the list goes on. Goals belong everywhere. In an online business environment goals tend to be total online visits, bounce rates, CTRs and total engagements ...

Real Estate's Kodak moment

Posted by Senia Williams, on 30 July, 2018

PropTech - does it ring a bell? It’s a fact, as a traditional real estate player, you are already losing rentals, house sales and valuations to PropTech companies. Much like in all other industries, t...

What is Artificial Intelligence ?

Posted by Emmy Sevón, on 11 July, 2018

A report released by the Finnish Ministry of Economic Affairs and Employment states that 15% of today’s jobs will be replaced by Artificial Intelligence (AI). At giosg, we actually think the percentag...

giosg & Netflix behaviour prediction model

Posted by giosg support team, on 7 June, 2018

[A summary of a presentation titled 'Tavoitteellinen Chat osa 2: Kohdentaminen, mittaaminen ja tekoäly` at a seminar event on the  27 of April 2018 in Helsinki by Otto Nyberg.] Is AI better at decisio...

Goal-oriented chatting is built on Goals, Rules and Reporting

Posted by giosg support team, on 29 October, 2018

Goal-oriented chatting is more than just live chat, it’s building a strategy of goals and measuring results to keep growing your business. So what is it?

Recap from eCom & ShopTech expo: How AI-based targeting has helped Hobby Hall increase their online store's conversion rate [Speaker notes]

Posted by Kalle Mäkelä, on 22 March, 2018

[A summary of a presentation titled 'Digitaalinen Asiakaspalvelu - Case Hobby Hall' held together with SGN Group (incl. Hobby Hall) at Ecommerce + ShopTech event on 14th of March 2018 in Helsinki.] Cu...

How we used AI to solve one of the most pressing daily needs: the coffee supply

Posted by Päivi Harju, on 14 November, 2017

Finland has been ranked number one among the countries that drink most coffee, and our Helsinki office is no exception. Our office practically runs on coffee and we take it very seriously. We brew a l...

How machine learning fuels conversion optimisation [White Paper]

Posted by Otto Nyberg, on 27 September, 2017

When talking about machine learning in a commercial context, people often think that their conversion rate will increase just because advanced calculations relating to machine learning are being made ...

How do chatbots work? – We got a chatbot developer to answer [Interview]

Posted by Petri Vilpponen, on 8 April, 2020

We sat down with Indrek Vainu who is the Product Manager at AlphaBlues, an artificial intelligence start-up that automates customer service with chatbots. Indrek answered some of the most common quest...