giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

How do chatbots work? – We got a chatbot developer to answer [Interview]

Posted by Petri Vilpponen, on 8 April, 2020

We sat down with Indrek Vainu who is the Product Manager at AlphaBlues, an artificial intelligence start-up that automates customer service with chatbots. Indrek answered some of the most common quest...

Why the chatbot hype will pay off this time

Posted by Petri Vilpponen, on 9 October, 2017

Computer-controlled bots who can communicate with customers. That has been the dream of customer service professionals for quite a while now. Corporate giants have been testing them since the last dec...

What happens on your website after dark – i.e. how to maintain your service quality after hours?

Posted by Petri Vilpponen, on 22 October, 2018

It’s dusk and your customer service is closing the chat service for the day. They are tired after handling up to 7 messages at a time for the whole day (like Finnair’s agents do). They’ve been there w...

How Finnair managed to drop some of the traditional customer service channels [Case Study]

Posted by Petri Vilpponen, on 25 October, 2017

In 2014, Finnair faced the same problem many customer oriented companies face: customer service costs a lot. Customer service is important and engagement with the customer is directly linked to upsell...

How to push hesitant visitors into purchase

Posted by Petri Vilpponen, on 21 September, 2017

  Hesitant visitors are thorns in the flesh of many eCommerce leaders. Around 35% of visitors bounce before getting even started. And out of those who get started, almost 73% vanish at the final strec...