Live chat + Helpdesk for businesses

Messaging hub built for modern customer service

Bring live chat, email, phone and WhatsApp into one easy-to-use workspace. Give agents AI-powered tools to handle more conversations, automate repetitive work, integrate with existing systems, and deliver a modern customer experience.

Omnichannel workspace built for volume

Manage chat, email, phone and WhatsApp conversations in one workspace, so your team can spend less time switching tools and more time helping customers.

Live communication built for scale

Live support with AI

giosg Live helps your team work more efficiently with AI reply suggestions, automated AI translations in over 70+ languages, and tools that support high-volume ticket handling. Use an AI Agent as a powerful copilot trained on your company data, or let it handle conversations on its own.

✔️ Moderated AI reply suggestions
✔️ AI translations with 70+ languages
✔️ AI built on your data: URLs, Files, PIM, integrations

 

Chat. Call. Video. WhatsApp. One UI.

Handle live chat, video calls, phone calls, and WhatsApp — all from a single interface. Agents can handle multiple chats and channels without switching tools. "The most efficient live chat tool for businesses in the world" is now better than ever.

✔️ Live Chat
✔️ Video Calls
✔️ Telephony 
✔️ WhatsApp

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Smart routing that scales with you

Giosg handles everything from simple team setups to enterprise-level routing across hundreds of agents. Use routing based on things like: 

✔️ Agent availability
✔️ Visitor location or language
✔️ Page visited or interests
✔️ Business hours
✔️ Custom rules tailored for you

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Built for secure conversations

Giosg meets high security standards with ISO 27001 certification, GDPR compliance, and EU-based data storage. With our experience supporting regulated industries like banking and healthcare, we help you go personal in fully protected conversations.

✔️ GDPR compliant
✔️ ISO 27001 certified
✔️ Strong authentication integrations
✔️ giosg VAULT for data encryption
✔️ Consent management
✔️ Data stored in the EU

giosg is ISO 27001 certified, GDPR compliant and has EU-based data storage.

Integrate giosg easily to your existing tools

Giosg connects with your CRM, helpdesk, and calendar tools, and we can build custom integrations when needed. You can even run giosg Live as a floating browser extension, so your team never misses a chat, no matter what system they work in.

✔️ Salesforce
✔️ Genesys Cloud
✔️ HubSpot
✔️ Zendesk 
... and more

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Reasons you'll love giosg

Smart chat routing

Automatically route chats to the right salesperson, team, or outsourcing partner based on visitor information or chat agent availability

Multi-channel service

Connect WhatsApp and Messenger with giosg and turn them into effective sales channels with clear reporting and channel management.

Only meaningful
conversations

30+ different targeting rules make sure you offer your service to the right visitors in a meaningful way on your website.

Live chat with upselling tools

Our shopping cart integration enables your agents to see inside your visitors' cart so they can upsell, cross-sell, and give support efficiently.

Real-time reporting

Gain quick and timely insights into your live chat conversations, response times, lead conversions and sales in real-time.

Easy customization

Make sure your chat fits your website and your brand by easily customizing its look and feel from colors to icons and animations.

Case studies

Yliopiston Apteekki

Yliopiston Apteekki (The University Pharmacy) is the biggest pharmacy in Finland. They are known for providing excellent customer experiences and leading the way with their digital customer service.

We have helped them grow their digital sales channels by 10x during our long partnership which has also seen their chat service becoming their most popular service channel.

Learn more →
case_quote-test

200,000

chats per year

90

experts in the chat

7-24

chat service times

Other results from giosg

5x

more chats handled by the same agent

19%

higher average purchase value

1 hr

saved from daily chat handling time

Start connecting with your customers with giosg

Simply book a demo and find out how you can improve your conversions, from website visitors to customers with giosg.

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