giosg Agentic Search is a product discovery solution that understands intent and context instead of relying on keywords, helping customers quickly find what they need. It acts as a fast lane to anything your customer might be looking for. 

It goes beyond products by also surfacing relevant non-product content—like guides, support answers, or policies—so users get everything in one place.  And when questions need a human touch, your search can connect directly to your experts for personal support. 

Yes. Agentic Search can be implemented in two ways: as a full replacement for your current search, or as an enhancement that works alongside it.

For many ecommerce teams, the hybrid model is the best fit. Your existing search can continue to start the buyer journey with fast keyword search, filters, and category navigation. Agentic Search then supports customers further down the funnel, for example on category pages or product pages, by helping them compare options, answer questions, find alternatives, and choose the right product with more confidence.

In short: your current search helps customers start. Agentic Search helps them decide and buy.

giosg Agentic Search is built to meet the highest standards of security and compliance. We are ISO 27001 certified, fully GDPR compliant, and all data is stored and processed exclusively within the EU. We follow the EU AI Act, and we never use customer data to train AI models.

All traffic is encrypted with end-to-end TLS, our systems undergo regular security audits, and a dedicated Data Security Officer ensures continuous protection.

We also prevent AI hallucinations through strict guardrails: multi-source retrieval, fallback behavior, confidence controls, and monitoring — ensuring answers are accurate and grounded in real data.

And perhaps the strongest proof of our security: we are one of the few AI companies in the world trusted by banks and financial institutions.

Our AI platform prevents hallucinations with:

• AI instructions that give AI general behavior and answer guidelines
• Fallback instructions are set for unknown questions
• Pre-filter algorithm that selects relevant sources for AI generation
• Confidence level of AI answers is adjustable
• Answer-specific instructions are created for delicate questions
• AI monitoring makes testing and improvement possible
• Source citations make AI share content sources for verification

Our capability to instruct AI is something unique: we don't limit the amount of instructions you can give to your AI.

You will get a dedicated giosg implementation team to launch your Agentic Search. We always support you throughout the implementation process from discovering the most valuable use cases for you, setting the implementation plan, testing the Agentic Search, and launching it with clear next steps for scaling up.

giosg AI Agent already understands and communicates in 70+ languages right out of the box — no extra training required. It automatically detects the customer’s language and replies in that same language in the Search window.

Even better, your AI knowledge base only needs to be built once — in one language. The AI can find answers from that single source (let’s say your KB is in Swedish), then automatically translate both the understanding and the response for the customer (like answering a Finnish visitor in Finnish).

This means:
✅ One central knowledge base to manage
✅ Instant multilingual support at scale
✅ Consistent service quality across all languages

So whether your customers write in Spanish, Finnish, or Japanese — the AI’s got it covered.

Usually it takes 4 weeks to launch the first version of the Agentic Search. This depends fully on the scope of implementation like the amount of integrations built for the AI.

Yes, giosg offers consultative support. We work with a continuous business process improvement mindset, helping you identify opportunities, implement changes, and refine performance over time. Our goal is long-term value creation—ensuring your processes keep evolving and delivering measurable results as your business grows.