--- title: Giosg Newsroom | Nea Mikkola description: Nea is the Content Marketing Specialist at giosg. --- [![Giosg](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/giosg-navbar_logo.svg) ](https://www.giosg.com/en) - [**](https://www.giosg.com/) - Platform ##### Featured products - [Web Personalization](https://www.giosg.com/en/web-personalization) - [AI Assistants](https://www.giosg.com/en/ai-agent) - [Live Chat](https://www.giosg.com/en/products/live-chat) - [Button Chatbot](https://www.giosg.com/en/products/chatbots) - [Video Bot](https://www.giosg.com/en/video-bot) ##### Industry solutions - [Automotive](https://www.giosg.com/en/industries/automotive) - [Car dealerships](https://www.giosg.com/en/industries/car-dealerships) - [eCommerce](https://www.giosg.com/en/en/industries/retail) - [Pharmaceutical](https://www.giosg.com/en/industries/pharmaceutical) - [Telecommunications](https://www.giosg.com/en/industries/telecommunications) ##### Use cases - [Customer service](https://www.giosg.com/en/solutions/customer-service) - [Digital sales](https://www.giosg.com/en/solutions/sales) - [Lead generation](https://www.giosg.com/en/solutions/lead-generation) - [Live Shopping](https://www.giosg.com/en/live-video-shopping) ##### Integrations - [All integrations](https://www.giosg.com/en/integrations) - [Customer stories](https://www.giosg.com/customer-success-stories) - [Pricing](https://www.giosg.com/en/pricing) - Resources - [Blogs](https://www.giosg.com/blog) - [Guides](https://www.giosg.com/en/guides) - [Events](https://www.giosg.com/events) - [Customer Stories](https://www.giosg.com/customer-success-stories) - [Podcast](https://www.giosg.com/podcast) - Company - [Our story](https://www.giosg.com/en/company) - [Partners](https://www.giosg.com/en/partner-directory) - [Careers](https://careers.giosg.com/) - [Newsroom](https://www.giosg.com/en/newsroom) - [Security](https://www.giosg.com/en/security) [Login](https://service.giosg.com/identity/login) [Request demo](https://www.giosg.com/accelerate-your-sales) ![English](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/united-kingdom.svg) - [![Finnish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/finland.svg)](https://www.giosg.com/) - [![Swedish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/sweden.svg)](https://www.giosg.com/) Platform ##### Featured products - [Web Personalization](https://www.giosg.com/en/web-personalization) - [AI Assistants](https://www.giosg.com/en/ai-agent) - [Live Chat](https://www.giosg.com/en/products/live-chat) - [Button Chatbot](https://www.giosg.com/en/products/chatbots) - [Video Bot](https://www.giosg.com/en/video-bot) ##### Industry solutions - [Automotive](https://www.giosg.com/en/industries/automotive) - [Car dealerships](https://www.giosg.com/en/industries/car-dealerships) - [eCommerce](https://www.giosg.com/en/en/industries/retail) - [Pharmaceutical](https://www.giosg.com/en/industries/pharmaceutical) - [Telecommunications](https://www.giosg.com/en/industries/telecommunications) ##### Use cases - [Customer service](https://www.giosg.com/en/solutions/customer-service) - [Digital sales](https://www.giosg.com/en/solutions/sales) - [Lead generation](https://www.giosg.com/en/solutions/lead-generation) - [Live Shopping](https://www.giosg.com/en/live-video-shopping) ##### Integrations - [All integrations](https://www.giosg.com/en/integrations) [Customer stories](https://www.giosg.com/customer-success-stories) [Pricing](https://www.giosg.com/en/pricing) Resources - [Blogs](https://www.giosg.com/blog) - [Guides](https://www.giosg.com/en/guides) - [Events](https://www.giosg.com/events) - [Customer Stories](https://www.giosg.com/customer-success-stories) - [Podcast](https://www.giosg.com/podcast) Company - [Our story](https://www.giosg.com/en/company) - [Partners](https://www.giosg.com/en/partner-directory) - [Careers](https://careers.giosg.com/) - [Newsroom](https://www.giosg.com/en/newsroom) - [Security](https://www.giosg.com/en/security) [Request demo](https://www.giosg.com/accelerate-your-sales) [![English](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/united-kingdom.svg)](https://www.giosg.com/) [![Swedish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/sweden.svg)](https://www.giosg.com/) [![Finnish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/finland.svg)](https://www.giosg.com/) # Welcome to giosg Newsroom Read our latest news and press releases. [![Webinar Summary: Improving Live Chat and Chatbots with AI](https://www.giosg.com/hubfs/blog%20preview%20image%20%2815%29.png) ](https://www.giosg.com/en/newsroom/webinar-ai-for-customer-service) #### [Webinar Summary: Improving Live Chat and Chatbots with AI](https://www.giosg.com/en/newsroom/webinar-ai-for-customer-service) On the 13th of June, giosg hosted a webinar "Improving Live Chat and Chatbots with AI", focusing on the application of artificial intelligence (AI) in customer service. The 30-minute event covered var... [Continue reading](https://www.giosg.com/en/newsroom/webinar-ai-for-customer-service) [![Omnichannel HCP Engagement Webinar Recap: Driving Growth in Pharma](https://www.giosg.com/hubfs/blog%20preview%20image%20%2816%29.png) ](https://www.giosg.com/en/newsroom/ubiq-omnichannel-hcp-engagement-webinar) #### [Omnichannel HCP Engagement Webinar Recap: Driving Growth in Pharma](https://www.giosg.com/en/newsroom/ubiq-omnichannel-hcp-engagement-webinar) May 11th, 2023. In this article, we share the key highlights and discussions from UBIQ Events' recent full-day virtual conference on the timely topic of omnichannel HCP engagement where industry leade... [Continue reading](https://www.giosg.com/en/newsroom/ubiq-omnichannel-hcp-engagement-webinar) [![giosg ServiceCon 2023: Unveiling the Future of Customer Service and CX](https://www.giosg.com/hubfs/blog%20preview%20image%20%283%29.png) ](https://www.giosg.com/en/newsroom/giosg-servicecon-2023) #### [giosg ServiceCon 2023: Unveiling the Future of Customer Service and CX](https://www.giosg.com/en/newsroom/giosg-servicecon-2023) On the 19th of April 2023, we hosted our 2nd event of the year, giosg ServiceCon, at our HQ in Helsinki. In this article, we will share the key highlights and insights from giosg ServiceCon where we d... [Continue reading](https://www.giosg.com/en/newsroom/giosg-servicecon-2023) [![Smart Commerce Nordic 2023: Emerging trends and top tips for eCommerce businesses](https://www.giosg.com/hubfs/Untitled%20%281300%20%C3%97%20650px%29%20%2815%29.png) ](https://www.giosg.com/en/newsroom/smart-commerce-event-2023) #### [Smart Commerce Nordic 2023: Emerging trends and top tips for eCommerce businesses](https://www.giosg.com/en/newsroom/smart-commerce-event-2023) The 5th annual Smart Commerce Nordic event took place virtually on the 1st of February 2023. The day was full of truly inspiring, innovative and expert discussions. To recap, in this article, we summa... [Continue reading](https://www.giosg.com/en/newsroom/smart-commerce-event-2023) [All posts](https://www.giosg.com/en/newsroom/all) - ##### Featured Products - [Live Chat](https://www.giosg.com/en/products/live-chat) - [AI Assistants](https://www.giosg.com/en/ai-assistants) - [Chatbots](https://www.giosg.com/en/products/chatbots) - [Pop-ups](https://www.giosg.com/en/features/pop-up-builder) - [Interaction Builder](https://www.giosg.com/en/interaction-builder) - [One-to-one Video](https://www.giosg.com/en/live-video-shopping/one-to-one) - [Shoppable Video](https://www.giosg.com/en/shoppable-video) - [Lead Generation Bots](https://www.giosg.com/en/products/lead-generation-bots) - [Multi-step Forms](https://www.giosg.com/en/products/multi-step-form) - ##### Integrations - [All integrations](https://www.giosg.com/integrations) - ##### Industry solutions - [Automotive](https://www.giosg.com/en/industries/automotive) - [Car Dealerships](https://www.giosg.com/en/industries/car-dealerships) - [E-Commerce](https://www.giosg.com/en/industries/retail) - [Pharmaceutical](https://www.giosg.com/en/hcp-engagement) - [Pharmacy](https://www.giosg.com/en/industries/pharmacy) - [Real Estate](https://www.giosg.com/en/industries/real-estate) - [Telecommunications](https://www.giosg.com/en/industries/telecommunications) - ##### Use cases - [Customer Service](https://www.giosg.com/en/solutions/customer-service) - [Digital Sales](https://www.giosg.com/en/solutions/sales) - [Lead Generation](https://www.giosg.com/en/solutions/lead-generation) - [Live Shopping](https://www.giosg.com/en/live-video-shopping) - [HCP Engagement](https://www.giosg.com/en/hcp-engagement) - ##### Resources - [Blog](https://www.giosg.com/blog) - [Guides](https://www.giosg.com/en/guides) - [Events](https://www.giosg.com/events) - [Customer Stories](https://www.giosg.com/customer-success-stories) - ##### Support - [Help Centre](https://support.giosg.com/knowledge) - [Giosg for Developers](https://docs.giosg.com/) - ##### Company - [Our Story](https://www.giosg.com/en/company) - [Partners](https://www.giosg.com/en/partners) - [Careers](https://careers.giosg.com/) - [Newsroom](https://www.giosg.com/en/newsroom) - [Data Security](https://www.giosg.com/en/security) - [Contact & Billing](https://www.giosg.com/contact-and-billing) - [Terms of Service](https://www.giosg.com/terms-of-service) - [Privacy Policy](https://www.giosg.com/privacy-policy) © 2025 giosg.com Ltd. 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