giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

How we used AI to solve one of the most pressing daily needs: the coffee supply

Posted by Päivi Harju, on 14 November, 2017

Finland has been ranked number one among the countries that drink most coffee, and our Helsinki office is no exception. Our office practically runs on coffee and we take it very seriously. We brew a l...

How to engage with financial services customers whenever and wherever [How-To Guide]

Posted by Päivi Harju, on 18 September, 2017

Disruptive innovations are reshaping the way financial services are structured and consumed. Setting up a 'virtual branch', that allows financial service providers engage with potential customers on a...

How to utilise networking opportunities on your site - And bring in more business!

Posted by Päivi Harju, on 9 May, 2017

Imagine a situation like this: You have just found a new home that you have been dreaming about for quite some time (Yay, great news! Congrats!). However, as this is not your first time moving it does...

How to improve the efficiency of customer service? [Best practice]

Posted by Päivi Harju, on 2 October, 2017

In the digital age providing customers with omnichannel customer service has become more of a rule than an exception. Reliable, receptive and timely responses are the most important characteristics th...

How to generate seller leads on property portals? - Ask the visitor

Posted by Päivi Harju, on 9 July, 2018

In the past decade or so, the way people search for homes has changed drastically as more and more house-hunters now start their search by looking on one of the major property portals. Recent research...

Why live chat outranks other support channels in customer experience

Posted by Päivi Harju, on 11 May, 2020

Customer service is usually the first place we contact if we need more information or perhaps make a complaint. This means that customer service is the main opportunity for service recovery: turning o...

To outsource or not to outsource live chat support? Pros and cons of different options

Posted by Päivi Harju, on 20 September, 2017

Live chat has several business benefits,  for example, it has proved to be more cost-efficient than other service channels (like the phone). Still, none of this is possible without the necessary human...

How to serve better and sell more utilising visitor's shopping cart information

Posted by Päivi Harju, on 20 September, 2017

An estimate of 4 trillion USD worth merchandise was abandoned in 2016. Every time consumers are asked for a reason for this behaviour one of the most common answers is higher than expected shipping co...

How banks can engage with customers and generate sales online

Posted by Päivi Harju, on 18 September, 2017

Like mentioned in a recent Finextra article, there’s one fundamental thing that separates banks from many other businesses; customers don’t want to do business with them. Customers don’t want a mortga...