How AI Boosts Customer Loyalty: Interview with Kesko
Join us in this webinar to learn what customer loyalty looks like in 2026 and how Kesko puts it into practice today. You’ll hear how they build loyalty through hyper-personalized experiences and use AI across their loyalty program. Kesko will also share their strategy and practical tips you can apply when developing your own loyalty efforts.
* You will receive a confirmation email and a link to the webinar recording upon registration. If you don't see it in your main inbox, please check your spam or junk folder. The sender is Streamyard ☺️
16 September 2025, Tuesday
9:00 CET / 10:00 EEST
Duration: 45 minutes
Kimi Tiinus
Product Marketing Manager,
giosg
Host
Toni Jarimo
Director, K-Plussa Customer Program and Partners, Kesko
Guest Speaker
How AI builds loyalty
Learn the basics of how AI is being used to boost customer loyalty from personalizing content to understanding customers better.
Insights on the customer loyalty work at K-Plussa
Learn how Kesko's K-Plussa program works and how they are utilizing AI to keep and delight their customers.
Real-life examples on the customer loyalty work
Learn how customer loyalty is actually built in everyday interactions based on real experiences from Kesko.
FAQs
This webinar is for retail and customer experience professionals who want to strengthen customer loyalty in the age AI — especially those working with customer support, digital channels, loyalty programs, or service development.
Yes, all registered participants will receive a recording after the webinar, so you can revisit the session anytime you'd like.
No, the webinar is completely free to attend. Simply sign up to secure your spot!