WEBINAR

5 Decisions to Automate 95% of Your Chat Channel

Interview with Vaasan Sähkö

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Customer service teams know AI Agents can help with high volumes and repetitive questions. Fewer know what it actually takes to make AI work in practice — in a way that customers trust and teams can rely on. 

In this webinar, we’ll share top AI Agent use cases for customer service and interview Terhi Teräväinen from Vaasan Sähkö about the 5 decisions that made their AI Agent successful in automating 95% of their chat channel.

In a nutshell:

  • Best AI Agent use cases for customer service
  • Learnings from real-life AI implementation for a customer service team
  • You get the recording straight after, no worries if you can't join live

💡 This is the first webinar in our three-part Customer Service & AI webinar series 

More info below ↓

Date
17 September 2026 (Thursday)
Date
Time

🇸🇪 8:00 CEST /
🇫🇮 9:00 EEST

Time
Duration
30 minutes
Duration
0823-webinar_speaker-kimi
Kimi Tiinus

Product Marketing Manager, giosg
Host

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Terhi Teräväinen

Communications Specialist, Vaasan Sähkö
Guest speaker

Where AI Agents create value in customer service

Learn how AI Agents can support first-line customer service — from answering common questions to guiding customers to the right next step.

What Vaasan Sähkö got right with AI

Hear how Vaasan Sähkö built an AI Agent that now automates 95% of their chat conversations, and what decisions made that possible.

What to consider before starting with AI Agents

Understand what matters when launching AI in customer service: the right use case, reliable answers, clear ownership, brand voice and continuous improvement (spoiler ⚠️ ).

FAQs

Who is this webinar for?

This webinar is for companies planning or already using AI Agents in customer-facing roles — especially teams working with customer service, CX, digital channels, IT, security, compliance, or AI project ownership. 

Will there be a recording available after the session?

Yes, all registered participants will receive a recording after the webinar, so you can revisit the session anytime you'd like.

Is there a cost to attend the webinar?

No, the webinar is completely free to attend. Simply sign up to secure your spot!

Where can I get the webinar link?

You will receive a confirmation email and a link to the webinar recording upon registration. If you don't see it in your main inbox, please check your spam folder. The sender is Streamyard.