Video: Improving Live Chat and Chatbots with AI in the Telecom Industry

Posted in Webinars

Continuing from our previous webinar, we are going to take a closer look on how AI can used to improve live chat and chatbots in the telecom industry. We also share examples relevant specifically to telcos.

This year AI has become something more tangible and approachable for most of us in both our personal and business lives.

We have learned more how AI can be used to improve service efficiency and even developed whole new products utilizing generative AIs like ChatGPT. Now, we want to share our insights on how this all works in the telecom industry!


Watch this webinar to learn:

  • Customer service automation today
  • Choosing between different type of chatbots
  • Improving live chat & AI chatbots with generative AI (with giosg's examples)
  • AI changing customer service with Telcos

Kimi Tiinus, Product Marketing Manager @ giosg

Kimi has the passion to bring companies’ brands and expertise to live on their website. He has the latest insights on how companies can improve their online experiences, customer service efficiency, and digital sales.

Petri Savolainen, Product Manager @ giosg

Petri has 10+ years of experience in helping organizations have more meaningful digital interactions. Most recently, he has been developing AI solutions at giosg and finding new ways for companies to automate their processes.

Tags: Chatbots, Lead generation, Past Events, Videos