Mastering Innovation and Customer Experience in the Digital Age - Mario Lemos


In today's episode, we dive deep into digital transformation with a seasoned navigator, Mario Lemos. His resume reads like a map of diverse terrains – from business transformation in healthcare to innovations in smart cities, Mario's journey with titans like Novartis, Accenture, Telefónica, and Ericsson has sculpted him into a digital visionary. He's not just an executive; he's the epitome of a transformational leader.

Embracing Change: The Art of Adaptation

Mario, a master of change, shares his astonishing story of moving 28 times, a life rich with diverse experiences. It's this adaptability that fuels his innovative spirit. He believes in embracing change, seeing each shift as an opportunity to learn and grow. His mantra? The best place to be is right here, right now.

The Leap from Corporate to Startup

Mario's transition from multinational companies to co-founding his own startup, Gennie, highlights the contrast in creating impacts. He reflects on his time at Novartis, acknowledging the purpose-driven work but recognizing the limitations in making tangible impacts. With Gennie, he's breaking barriers, accelerating the pace of innovation from months to mere weeks.

Gennie: A Catalyst in the Omni-Channel Arena

Gennie emerges as a game-changer in the digital transformation domain. Mario elaborates on how Gennie revolutionizes the omni-channel strategy for companies, especially in the pharmaceutical sector. By aligning services with stakeholder interests, Gennie ensures deeper engagement, propelling companies toward more efficient and effective customer-centric solutions.

The Future of AI in Business Transformation

Mario's passion for AI's potential in enhancing business processes shines through as our conversation winds down. He envisions a future where AI is a tool and an innovation partner, pushing boundaries and redefining what's possible.

Closing Thoughts

With heartfelt thanks to Mario for sharing his insights, we wrap up another episode of the Digital Customer Experience podcast. His journey from Brazil's vibrant landscapes to the cutting-edge innovation corridors serves as a beacon for all aspiring to make a mark in the digital world. Keep exploring, keep innovating, and remember – every change is an opportunity in disguise.

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