Investing in customer service and recognizing its impact on the overall customer experience is vital for businesses to remain competitive in today's market.
However, with various priorities and cost considerations, justifying the investment can be challenging.
To delve into the efficient strategies that enable businesses to provide exceptional value and elevate customer satisfaction, we interviewed 250 people across job functions and industries within Finland, Sweden, Norway and the UK about their current priorities, focus areas and challenges.
And here's what we found:
Priorities & focus areas in 2023 + how these shape the future of CX
How businesses are measuring their success with
😊 Customer satisfaction
⏱ First response time
🔁 Customer retention
Challenges & opportunities in meeting evolving customer needs
Future outlook & recommendations for creating unique customer experiences
To delve into these findings, in this guide, we break down the current and future trends in customer service focus areas, the best available tools, and the key factors to prioritize when it comes to customer experience. Together with these insights, the guide also covers how to strike a balance between operational costs and delivering a high-quality customer experience.
Download the full guide now and unlock your potential for success in customer service! 🌟