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After you have closed a chat window, the chat will be accessible for 20 seconds on the left side of the giosg console above the active users list. After this, the visitor will return to the swimlane.
You can rejoin a closed chat through chat history.
- Click on the clock icon in the upper right corner
- Choose the timestamp of the conversation you wish to rejoin
- Click "rejoin chat" -button beneath the chat log and you can continue chatting with the customer
Note: The "rejoin chat" button will only appear to agent’s own chats.
