A custom room is a way of dividing a domain into "rooms", which enable you to have different teams taking care of different parts of your site. For example, divide your site into Sales, Customer Service and Tech Support, and have these teams take care of chats related to their roles.
Steps:
Create a custom room :
-> Settings -> Rooms -> Click "Create new room" under "custom rooms"
-> Find and click the new room -> Add the domain for this custom room under “Connected domains” section
Create a Rule that guides the traffic to that specific room:
-> Settings -> Rules -> Add a rule under your main/connected domain
-> Use Conditions to match your Room with the visitors needs, (i.e. visitors URL matches "support"). Add the action "Join room" and select the new room created for the Support team.
Read more about creating custom rooms from our user guide creating custom rooms.
