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The purpose of the capacity is to regulate the proactiveness (the auto-suggest messages) of the chat, not the chat button. This is how it works:
- The capacity will regulate how many autosuggest messages will be sent under your name.
- Example: if you have set the capacity to three, this will equal 30 auto-suggest messages sent in your name.
- When your capacity is full, no more autosuggest messages will be sent under your name until some of the capacity is freed by:
- Ending chat conversations
- Visitors prompted with auto-suggests leave your domain
NOTE: If you are still online when your capacity gets full, customers can still start new chat conversations. The system just won't be sending any more proactive messages on your behalf until some of the capacity is freed again. If you don’t want to get anymore new chats, click the stop button and you will be set offline. This will not affect current conversations.