WEBINAR

How to Build an AI-Powered Frontline Support: giosg Walkthrough

Customer service is becoming increasingly hybrid. Digital contacts are growing, customer expectations are getting faster, and support teams are under more pressure. AI can take on more of the workload, but it can’t handle everything. The real model is AI + humans. 

What you’ll learn in this webinar

  • What to automate with AI already today
  • When AI should escalate to a human
  • How AI can support agents during conversations
  • How to use AI insights to improve customer service
  • What to consider when building an AI-powered frontline

💡 This is the second webinar in our three-part Customer Service & AI webinar series.

More info below ↓

Date
8 October 2026 (Thursday)
Date
Time

🇸🇪 8:00 CEST /
🇫🇮 9:00 EEST

Time
Duration
45 minutes
Duration
0823-webinar_speaker-kimi
Kimi Tiinus

Product Marketing Manager, giosg
Host

See the AI-powered support model in action

We’ll use a fictional customer service team from Odysseus Service to show how these four layers fit together in a realistic scenario.

  1. Full automation
    Use AI to answer routine, repetitive questions instantly when the answer is clear and based on approved content.
  2. Smart escalation
    Know when AI should stop. Capture the necessary information, summarize the case, and route it to the right person before the handover.
  3. Human copilot
    Support agents with AI-powered reply suggestions, real-time translations, and interaction summaries so they can work with better context.
  4. AI analytics
    Use AI to categorize recurring customer questions, identify knowledge gaps and process bottlenecks, and continuously improve your service.

FAQs

Who is this webinar for?

This webinar is for companies planning or already using AI Agents in customer-facing roles — especially teams working with customer service, CX, digital channels, IT, security, compliance, or AI project ownership.

We are also showing how AI can be used to support your human agents and analyze your customer conversations. 

Will there be a recording available after the session?

Yes, all registered participants will receive a recording after the webinar, so you can revisit the session anytime you'd like.

Is there a cost to attend the webinar?

No, the webinar is completely free to attend. Simply sign up to secure your spot!

Where can I get the webinar link?

You will receive a confirmation email and a link to the webinar recording upon registration. If you don't see it in your main inbox, please check your spam folder. The sender is Streamyard.