<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1523709774591272&amp;ev=PageView&amp;noscript=1">

Tallink Silja - doubles conversion rate using live chat

case-study-landing-page-teaser-Tallink.jpg

Tallink SIlja is part of the AS Tallink Grupp, the leading provider of high-quality mini-cruises and passenger shipping on the Baltic Sea. With 80% of their bookings being made online, their website has become a focal point of contact, and they have placed great emphasis on providing seamless online customer service. 

Challenges

  • Coming up with a comprehensive solution to optimise customer service operations
  • Delivering real-time visitor analytics and reporting features to inform CX and journey improvements

Results

  • Conversion rate amongst visitors engaging with live chat 2x higher than Tallink Silja's average
  • Average order value 30% higher amongst live chat users

Why giosg?

  • Sophisticated real-time analytics and reporting tools
  • Excellent user experience; easy to navigate
  • Outstanding customer support
  • Highly reliable solution

Read the full story to learn how giosg's solution has helped Tallink Silja increase online conversion and order value!

Fill in your details to read the full case study