Tallink SIlja is part of the AS Tallink Grupp, the leading provider of high-quality mini-cruises and passenger shipping on the Baltic Sea. With 80% of their bookings being made online, their website has become a focal point of contact, and they have placed great emphasis on providing seamless online customer service.
- Coming up with a comprehensive solution to optimise customer service operations
- Delivering real-time visitor analytics and reporting features to inform CX and journey improvements
- Conversion rate amongst visitors engaging with live chat 2x higher than Tallink Silja's average
- Average order value 30% higher amongst live chat users
- Sophisticated real-time analytics and reporting tools
- Excellent user experience; easy to navigate
- Outstanding customer support
- Highly reliable solution
Read the full story to learn how giosg's solution has helped Tallink Silja increase online conversion and order value!