The link is valid for 48 hours for security reasons. After that, you can contact giosg support to get a new link. You can reach us at firstname.lastname@example.org or through our chat.
If you don't want customers to see your real name you can add an alias that will be shown instead. Your real name will still be visible to your coworkers. You can change your alias in your profile settings. The profile settings are located on the top-right corner of the giosg console.
Note: The profile picture's aspect ratio should be 1:1. Recommended size is 100x100 pixels.
To enable desktop notifications:
If the notifications are on and you can't see them, check your browser settings and make sure your browser allows pop-ups.
Instructions for different browsers:
To enable sound notifications:
Choose a sound from the drop-down bar. If you enable the field “play continuously until mouse moves”, the sound notification will not be silenced before you move to giosg console.
To enable the chat on your web page, click on the START-button. Once it is enabled the chat elements will be visible on your web-page, and a visitor can start a chat with you. Check out our user videos and user guide for more information!
The bubbles on the swimlane represent your web-page visitors in real-time. These visitors move from left to right accordingly to how active they are on the pages. By default the bubbles are all the same colour, but your manager users can set different colours based giosg RULES. For example, visitors on a certain page can be set to show as bright red.
Different icons on the bubbles:
Click on the clock icon on the upper right corner of the giosg-console.
In history tab you can see your own recent conversations as well as the whole organization’s recent conversations (if allowed by manager users).
After you have closed a chat window, the chat will be accessible for 20 seconds on the left side of the giosg console above the active users list. After this, the visitor will return to the swimlane.
You can rejoin a closed chat through chat history.
When you are having a chat with a unique visitor, it is possible to open the previous chats your company has had with them. In order to do this, the chat window should be open with a particular visitor, then follow these instructions:
The purpose of the capacity is to regulate the proactiveness (the auto-suggest messages) of the chat, not the chat button. This is how it works:
NOTE: If you are still online when your capacity gets full, customers can still start new chat conversations. The system just won't be sending any more proactive messages on your behalf until some of the capacity is freed again. If you don’t want to get anymore new chats, click the stop button and you will be set offline. This will not affect current conversations.
Check also the question: Why is the link in the sign-up mail from giosg is not working?
To use canned answers for frequently asked questions, you can add through the chat window. The feature can be enabled by typing
Tags can be used for categorizing conversations. As a chat user, you can choose a suitable tag(s) to any conversation in order to keep better track of what the conversations concern. The manager users are able to manage tags.
Follow these instructions to add a tag during a chat conversation:
In the case that the tag was not added to the conversation during the chat, it is possible to add a tag after you have closed it.
To add a tag after a chat conversation has been closed:
Chat agents can delete visitor data from the chat window. The data that can be deleted is mostly based on cookies, and it includes chat messages sent by visitor and all other visitor identifying data. All manager users will receive an email notification each time visitor data has been deleted from a visitor.
Here's how you can delete visitor data:
2. Confirm the deletion by clicking on "Delete"
It is possible to find online visitor data in real-time in two ways. The first is simply by placing your cursor on top of the bubbles in the swimlane (main giosg view). The second is by opening the chat window with an online visitor, on the top left side there is an arrow, clicking on this will open an extra panel on the chat window with all of that unique visitors data.
Here is a list of all the default visitor data: