The way people buy and sell properties has changed dramatically. Recent statistics show that more than 80% of house hunters now start their journey online. For property companies this means that they need to be more responsive to potential customers browsing their website and property portals.
Of discussions result in a market appraisal
Of market appraisals are additional business
Customers really like the new contact channel, and so do the real estate agents!
The first step for people wanting to sell their home is to source a trusted estate agent to carry out their valuation or property appraisal.
Being proactive with automated chat messages is a great way for estate agents to start a sales discussion with website visitors. Being active enabled Connells Group to achieve 30% conversion rate from initial discussion to booking a market appraisal.
More and more people now start their search by looking on one of the major property portals. As an ever increasing number of online traffic is driven to property portals, they can also be helpful in vendor lead generation.
The reason for this is that many people browsing property portals have a dual role; besides being buyers, they are also potential vendors. This is why interacting with visitors browsing on property portals is a great way to generate leads.
Chat agents can take care of requests coming from multiple sources within one interface. Whether the visitor is on your agency's website or any of the property portals, we deliver the conversations to your team in real time and advise your agent where the visitor is. This optimises the use of resources and helps your client services to organise their work.
"Best system ever!", commented one of Connells Group's agents after using this for a couple of months.
A team of sales agents targeting potential property sellers on company's own site and OnTheMarket property portal.
A team of sales agents targeting potential property buyers on company's own website and on property portals .
A Property search portal that allows estate agents to engage with visitors looking at their property adverts.