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Increase the efficiency of your customer service

5X

Our Live Chat is five times more efficient than traditional customer service channels

  • An average agent operates 5 chat conversations at once – compared to just 1 phone call or email.

  • Same first contact resolution rate with phone.

  • Better customer experience – average response time below 10s

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CASE STUDY

Finnair cuts out some traditional customer service channels after shifting customer behaviour towards live chat

Read more

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NEW - Chatbots are docking to giosg platform

  • Chatbots take all the conversations with visitors so your customer service team can focus on the tricky ones.

  • If the chatbot doesn’t know an answer, it calls in your chat agents

  • The chatbot is constantly learning so your agents never have to repeat themselves again.

Meet the chatbots

Automated Messages To Catch The To-Be-Callers

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Shopping Cart Integration For Sales-Oriented Service Agents

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COBROWSE THAT STARTS WITH A CLICK - FROM A PHONE CALL OR FROM A CHAT

With CoBrowse you'll share your visitor's browsing session, enabling you to help more efficiently than in any other way. You can fill forms, navigate the page or just see what the visitor sees on the page.

  • Turn a call into a CoBrowse session with a pin code.

  • Turn a chat conversation into a CoBrowse session with a click.

  • Instant connection - no plugins, no installation.

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THE MORE THE MERRIER

Create as many teams as you want. Set different teams to take care of different areas of your website: customer service to help after signing in, sales to catch new leads.

Invite specialists into chat when things get tricky. Put your heads together in a team chat and save the customer's day.

Or just ask from a colleague in an internal chat. So you seem like the expert you are.


WORKFLOW-ENGINE TO GUIDE YOUR CUSTOMER'S ONLINE BEHAVIOUR


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API TO INTEGRATE LIVE CHAT AND COBROWSE TO CALL CENTER OF YOUR CHOICE

 

Get the best of both worlds. Integrate our world class chat and CoBrowse to your existing call center.

We make sure your customer care is in sync with your customer experience management. Your service agents use the call center they are used to - with chat messages blended in to their workflow.

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Tools to Take Your Customer Service Into Another Level

for_banking_icon.pngWe analyse website visitors' behaviour in real-time and calculate business potential for each visitor. You can setup rules and build workflows to target the right visitors at the right second.

All giosg services and all the data are physically located within EU. We provide bank grade security to your data.

icons_multicolor_icon_api.pngGet the best of both worlds - APIs to integrate our Live Chat and CoBrowse into a call center of your choice.

for_banking_icon.pngWe serve companies of all sizes from e-commerce, retail, telecommunication, travel, real estate and bank industries among many more. Our services are scalable from one man operations to multinational corporations.

for_banking_icon.pngWe provide designer tools, css editors and custom javascript for customizing the look and feel of your site without the backlog of your IT department.

giosg_cobrowse_icon.pngPlugin-free CoBrowse that starts with a click. Use either with a chat or use a pin code to turn a call into a CoBrowse session.

take a look under the hood

TRUSTED BY WORLD-CLASS BRANDS