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Neste - supporting website customer experience with live chat

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Neste is the world’s largest producer of renewable diesel refines from waste and residues. They also offer renewable solutions to the aviation and plastics industries.

Challenge

  • Finding a customer service solution that caters for Neste's varied product lines (each of which has its own customer segments, buyers with individual needs)
  • Reducing the number of emails with website-based queries

Results

  • Increased efficiency in completing orders online
  • Matched customer needs and company objectives
  • Significant drop in the number of emails related to website queries, freeing up agents' time for other tasks

Why giosg?

  • Simple to install and easy to use
  • Great additional features
  • Excellent customer support

 

Read the full story to learn how giosg Live Chat has helped Neste develop their website to better meet customer needs and company objectives!

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