Neste is the world’s largest producer of renewable diesel refines from waste and residues. They also offer renewable solutions to the aviation and plastics industries.
- Finding a customer service solution that caters for Neste's varied product lines (each of which has its own customer segments, buyers with individual needs)
- Reducing the number of emails with website-based queries
- Increased efficiency in completing orders online
- Matched customer needs and company objectives
- Significant drop in the number of emails related to website queries, freeing up agents' time for other tasks
- Simple to install and easy to use
- Great additional features
- Excellent customer support
Read the full story to learn how giosg Live Chat has helped Neste develop their website to better meet customer needs and company objectives!