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Skype for Business with giosg

With this integration, Skype for Business users can chat with website visitors without having to log in to the giosg console first. The solution also allows first line chat agents to escalate chat conversations to their colleagues on Skype for Business.

Skype for Business is an instant-messaging solution for organisations built by Microsoft. It allows businesses to collaborate securely with anyone, anywhere and on any device.

Lean and responsive

customer request handling process

For customers, Skype for Business integration with giosg live chat means that they can be connected to the right specialist immediately, creating a better customer experience. For businesses, this provides an opportunity to utilise the whole organisation's know-how, without the need to learn new applications.

The solution itself is easy-to-use, and it has been designed to suit business needs. The availability status in the giosg console is automatically updated to match the availability status in Skype for Business. The same visitor information, which is shown on the giosg console, is also made available on Skype for Business. That means that valuable data can be utilised to provide high-quality service regardless of which platform is used for chatting.

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