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EXECUTIVE Q&A

Is it possible to set up live chat on each page individually?

Yes, if you are using Giosg Live, you can define live chat availability, decide if you want to use chat proactively (automated conversations starters) or reactively (chat button) and customise chat elements (to some extent) on each page or page group individually. You can also define service hours separately for different parts of the website.

This means, that you can, for example, focus your chat resources to provide support only on certain areas of the website where additional help and information is most needed. Or you can greet visitors with automated proactive conversation openers on some pages and only show a reactive live chat button on others.

 

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