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EXECUTIVE Q&A

Is it possible to direct chats from a page to different chat teams?

Yes, you can direct chats to the right person or team automatically by using a combination of rules and user rights.

In Giosg platform, you can create multiple teams based on your needs and required staff’s expertise level. For example you can have separate teams for serving new and existing customers. Or you can have one team greeting the visitors and answering general questions and then another team ready to hop in and help with more demanding questions.

 

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